Read this first from Consumer Affairs Vic: Complaints about your manager Discuss any concerns with your manager in the first instance. Many complaints or disputes start as misunderstandings and your manager may not be aware of the issue. If this fails, you can: contact the committee or chairperson and clarify the manager’s duties and responsibilities in the contract of appointment. The contract may also set out a process for complaints with the manager make a written complaint to the owners corporation or committee. Your owners corporation is required to have a process for dealing with grievances make a written complaint to Consumer Affairs Victoria apply for an order at the Victorian Civil and Administrative Tribunal (VCAT) if your manager is a member of a professional body, make a complaint about any breach of its code of conduct. The complaint may need to be lodged by the owners corporation rather than an individual. _____________________________________ So as a first step (absolutely free) why don't you write a formal written complaint to the Chairperson outlining all the steps you have taken etc & the threats you have received etc. Make the letter logical, chronological & unemotional & include all the reports, emails etc that you have. I would copy this letter to: a) the manager you have been dealing with b) the MD/CEO of Strata Plan c) all other owners d) Consumer Affairs Victoria e) all associations that they belong to - according to their website Strata Plan is an active member of industry associations such as Owners Corporation Victoria, REIV, NCTI f) CEO of the insurance company involved By copying all these people in on the complaint you make it very clear that you are serious & you are not going away. It also applies pressure to Strata Plan to do something.They won't like it & should start talking to you in a sensible way. I would state at the end that if a satisfactory consultation and resolution was not found within 14 days you would be left with no option but to lodge an application with VCAT and engage legal advice. Good luck!

We chose Monument Tiles and Guttering with "Surfmist" Fascias and Eaves (varying strength of paint). The Pillars at front were rendered and also "Surfmist" (1/2 strength). The Garage door also Monument - focus is drawn to Pillars and Timber Beam (our home very similar to yours). If you visit the Builders showroom they can usually make these changes on computer so you can see visual of how home would look with colour choices! We have Surfmist aluminium window frames and at front of house White Plantation Shutters. Admittedly we have charcoal colored Bricks but house looks Crisp and Clean it "Pops" as they say. We installed 20 Solar Panels ( no Battery) and Electricity is going into Grid! Dearest bill was $14 and one bill we received $1.92 CREDIT). The panels are on the side of house and cannot be seen from street. Well worth the outlay! I have heated floors in bathrooms and ducted air conditioning and so far we haven't lost power when they were working in street and had cut power to houses!!

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