What did you decide to do?

A cocoon opening to the light

I think you have been watching too many reality TV shows that paint women as territorial princesses. A relationship is a partnership too, it is not just about love and trust, it is also about respect and consideration and having empathy for the other person's feelings and needs, two people living and working together for the good of each other. Each partner will have strengths and weaknesses and complimenting each other in this regard makes for a good relationship provided respect, empathy and consideration is shown, so no one partner should dominate in any aspect to this degree or even think about it. Even the most design challenged person should have some say in the environment they live in.

I signed their Design Agreement in June which includes a non-refundable 1% deposit. I've had to walk away with nothing to show for it except the wasted money and time. From payment it took three weeks to get a consultation. I was talked through a concept, but they refused to provide even a rough sketch. In three weeks they promised a floor plan, 3D render and costing estimate would be mailed, a follow up Zoom meeting a week later. Three weeks later, no communication from Storybook, I rang and they said two more weeks. Two weeks later, no contact, I rang and they said one more week. One week later, they rang to say the 3D artist's computer monitor was broken, so it would be another week. I asked for the floor plan, but was denied. One week later I had a Zoom call with the concept and costing sent via email after. Their was very little reference to the design direction form I'd filled out, but was presented with a concept that looks lovely, but with decking and glazing along both the western and eastern sides would make for a very uncomfortable home - they don’t think so - just get a lovely umbrella! The concept was $50K outside my budget, due to increase in materials cost, and their costing under-estimate put it about $55K over budget. But their estimate to finish the build is not based on any evidence of local trades research and the reality pushed the project well beyond their estimate to complete. However, they have offered, if I pay them 50% more they will give me a new design within my budget. No thank you! Their biggest whinge is that Storybook has done all this design at a considerable loss. Not true, the “Services” vaguely referred to in the Design Agreement was more than 12.5% of my build budget. Then there’s the cost for the Kit. Turns out my custom design was a pre-exisiting design on their website. Along with that, they don’t guarantee the design won’t change or be passed by Council, nor meet bushfire and engineering standards. They are not giving back the deposit.