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What to do when your architect ignores your instruction

HU-731663160
3 years ago

We engaged an architect to help us convert two rooms into a two storey one bedroom apartment at the back of our house. We wanted something that was simple, funky and timeless. We were all on the same page about nearly every aspect to design and architecture, a very positive start. First concept drawings came through, loved it, my partner was less excited but I was thrilled and we gave it the tick to proceed to design stage. We had provided a list of likes and one dislike back at the beginning and discussed ways to address budget tolerances within the design to give us the wiggle room necessary. We also provided a lot of feedback on the concept drawing in particular our likes and why. We had a quote which threw us considerably from the builder the architect had brought to the table. We had a phone conversation with the architect who advise the builder suggest we go to a single storey to get the costs down. We said no either we make it happen with the existing foot print we have or we don't go forward. The architect said there will be ways we just need to work through them, he never once suggested perhaps this was not as feasible as first thought. We met a couple of days later to go over the designs. Terrible, every bit of our feedback and likes was stripped out the design, it became a boring cookie cut version of dullness. We explained why we didn't like the designs asked why all our feedback had been ignored and were fed nothing but spin, he went so far as to ignore the single storey discussion and put forward a single storey design that if we had been stupid enough to buy into the spin and agreed too we would have effectively destroyed our own living space, aspect, daylight, peace and quite and view of a much beloved tree, the project had been dubbed a tree house. We eventually did get some acknowledgement from another architect within this firm that this was not a job done well. Our concern is we haven't actually seen any of their work so we aren't sure what to expect, his dialogue is a vast improvement from his colleague thankfully it is open and honest and there is an acceptance they need to do better and 'pull their socks up'. What recourse do we have with the architect if they continue to produce work as poor as this last presentation? How do we ensure we are not just paying the architect with no acceptable return, when do they become accountable for the quality of their work?

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