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elena_gildina

Consumer protection for defective product supplied from Italy

Elena Gildina
last year

Hi! Long shot but I was hoping someone may be able to help!

I live in Australia and bought wallpaper from Italy. I purchased it directly from the manufacturer

The wallpaper supplied to me was faulty and unfortunately was installed before we detected the issue. The manufacturer has sent through the replacement wallpaper but has refused to pay for its re-installation. I would like to make the manufacturer pay as it was their fault

Does anyone know what consumer protection bidy I can contact to take action against the manufacturer by any chance.........? I cannot bring action against them in Australia (as they are overseas) and I cannot use EU Online Dispute Resolution tool as I do not live in EU :(


Does anyone know by any chance what consumer protection body to contact or been through something similar?


Many thanks!!!!!!!!!

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