Complete Air Mechanical of Central Florida Inc

Utilized this company through American Home Shield for two service calls in the past 10 months. Both times James, the tech, told us, before even making an evvaluation of the problem, that we needed a whole new system. Last week he evaluated the problem and found a leaking core. Stated AHS would never pay to repair, that we could repair at our expense a week later, or we could put in a NEW system the next day. We said we would wait to see what AHS would do. So we have been without A/C for a week while we waited for Complete Air to file the assessment and get a repair. Yesterday, I called AHS to find the status of the repair and was told the tech, James, had filed the issue as a leaking core, NOT DUE TO NORMAL WEAR AND TEAR. As such not covered by AHS. Now let us be perfectly clear. The unit is 15 years old! It is 2 miles from the Atlantic Ocean! It has been repaired THREE times in 3 years for coolant leaks! But a core leak is NOT NORMAL WEAR AND TEAR? So Complete Air Mechanical of Central Flordia got our repair claim denied, making it necessary to replace the system. Now I just saying, you be the judge as to whether this is a company you want to do business with! JUST SAYING!

They installed a brand new unit and within 4 months leaking Freon, have come out 6 times to fix problems to no avail, say they have 24 hour service, not true, have to call them at least 4/5 times to get them to come out. Extremely dissatisfied after spending 10,000 for a brand new system

Scam. I had to use this company because AHS insurance only contracted with them in my area. Upon the initial assessment, they told AHS the compressor needs to be replaced, it will cost me $855 for the freon. Then, they called me behind AHS back, told me the whole condenser needs to be replaced, since I have to pay $855 out of my pocket, why not replace the whole unit with them directly at a discounted price. I asked Complete Air Mechanical "if the whole unit needs to be replaced, why didn't you tell my insurance company? instead, you are contacting me directly, is it a conflict of interest?" I refused their offer. On the day of the repair, my tenant and her 19y old son were home, she had to leave for work, but told the tech her son is home. When she returned home, she found out the tech had left and the unit was still not working. I called Complete Air Mechanical, and they told me the unit has been repaired. I said the technician left without demonstrating the unit is repaired to my tenant, how do you determine it is working? They refused to go back and fix the unit, and refused to refund my payment of $855, they said as far as they were concerned, the unit was fixed despite not cooling or heating.