Door City

The initial sales service was great.I did see some very negative reviews prior to purchase but I was assured that was due to some "bad apples" and the old team has been sacked and the new management is dedicated to bring about positive change. This company is rotten from the core and if there are any issues with quality of any sort you will find that they use every tactic in the book to avoid responsibility. Involving the management makes no difference . They used faulty timber to manufacture and they never repaired it , passing me between shops and dodging responsibility ( I placed my order at one store and they decided to manufacture at another ). I am taking them to court like many other ( I have found out through my research )

Do Not purchase a door from this company a $4800 east facing with some cover in full shade by 10;30am warped within 5 months. They never told me the cover that was required so I paid to have a cover built, was assured by Mike from Sunshine Coast it would straighten because wood had a memory. He had me in tears with his arrogance and dismissiveness. They do not return calls or emails. The worst experience of purchasing anything ever do not do it.

There is no option for zero stars - one star is way to generous! What an awful, unprofessional and downright rude company to deal with. From the moment they took my money and promised 4-6 week turnaround which eventuated into 12 weeks. No progress reports, no call backs, no customer service. Door was fitted and did not look or feel right so complained initially and then told it needed to ‘bed in’. Waited another month and the called to complain again about how ill fitting the door was, the lock wasn’t right, the door wasn’t water proof (big gaps). Lots of excuses, lots of unreturned calls, call screening (never answering my calls). Outrageous. Finally the fitter came out and inspected and told us straight up it wasn’t right - did a botch fix but told us we needed a new door. Branch Manager (Jay) claiming no liability due to Suncover - or lack of. Apparently all our problems come from sun exposure on the door. At no stage of the sale process - including them coming out to inspect the premises and measure up for the door to be fitted (!) did anyone ever bring to our attention the fact that the doors they sell are not fit for any sun exposure (even though they are sold are exterior doors!) Then the regional manager got involved and we hoped things would improve. We were offered $1000 back (from over $3k+ original door) and we would have to put in writing we would not put up any reviews. They also sent a quote for $3.5k for (quote) ‘a door fit for purpose’. We have rejected this. Bad products, bad quality, bad service, rude managers.... please don’t waste your time or good money here folks.