Mr Build Vancouver
About Us
Services Provided
Asphalt Shingle Roofing, Attic Restoration, Baseboard Installation, Basement Remodeling, Basement Waterproofing, Bathroom Remodeling, Cedar Siding, Concrete Construction, Concrete Repair, Crown Molding Installation, Deck Building, Deck Repair, Drywall Installation, Drywall Texturing, Exterior Door Installation, Fireplace Installation, Flooring Installation, Foundation Construction, Foundation Repair, Garage Building, Gas Fireplace Installation, General Contracting, Home Remodeling, Insulation Installation, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Linoleum Flooring Installation, Porch Design & Construction, Roof Flashing Installation, Roof Repair, Roof Replacement, Roof Waterproofing, Shed Design & Construction, Shower Installation, Siding Installation, Skylight Installation, Sliding Door Installation, Stair Installation, Stucco Installation, Stucco Repair, Subfloor Installation, Tar and Gravel Roofing, Tile Installation, Trim Work, Water Heater Installation, Waterproofing, Wheelchair Ramp Installation, Window Installation, Window Replacement
Areas Served
Vancouver, Arbutus Ridge, Burnaby, Delta, Killarney, Kitsilano, Ladner, New Westminster, North Burnaby, North Vancouver, Renfrew-Collingwood, Richmond, Steveston, West Point Grey, West Vancouver, Yaletown, Tsawwassen
Awards
Selected by the readers of The Vanc.Courier as the Best Home Repair Service three (4) times in the past 7 years. Selected as the 2nd best renovation place by the readers of The Province newspaper. Several articles written about our company in the Home Section of the The Vancouver Sun.
Category
Business Details
Business Name
Mr Build Vancouver
Phone Number
+1 604-732-8453
Website
Address
9129 Shaughnessy St.
Vancouver, British Columbia V6P 6R9
Canada
Typical Job Cost
0 - 10,000
License Number
BN# 12199 6391 RT0001
Followers
Credentials
Have used Mr. Build many times over the years. Recently did coat cupboard modification job for us. The work was done excellently, site cleanup was great, and job was completed quickly. Will certainly continue to use Kurt and his people for future jobRead Full Review
59 Reviews for Mr Build Vancouver
Kurt
Thanks for the kind words
Kurt and the Mr. Build crew
We addressed all their concerns and offered to return to finish the balance of work.
The owner said he wanted to finish it himself and would rather have a discount.
I met the owners on site and offered a discount - they discussed it and agreed to the new discounted balance.
We did everything that was asked and the clients were treated in a professional manner throughout this small project.
Sincerely
Kurt Gust
Mr. Build
We inspected our work and explained that the sealant and flashing we fixed was water tight and sealed.
The current source of leaks are not part of the work we did and we offered to complete the work for a minimum charge but the client declined.
Again, we take pride in our work and will be happy to fix the new leaks if the customer wishes at no cost in the spirit of good business practice.
Sincerely,
Kurt Gust
As I am very sorry this client was not happy at the end of this project, I feel compelled to share our side of the story. We have been doing renovations for 25 years and work hard to do our very best - unfortunately, despite our best efforts - projects sometimes go sideways. There are many different reasons for this but for this particular project I thought it best to put my best installer, Doug, on this site every day from start to finish. He will explain in his own words below, what took place, so there can be some other perspective. I would also like to point out, out of approx 200 - 300 projects a year for 25 years, we have a total of two negative reviews.
The following comments are from my co-worker, Doug, who completed this bathroom project:
From Doug: As the person who did the bathroom renovation, I must reply to these negative remarks with the actual facts. The heating pad, that was originally purchased, would not have worked out, so I suggested another brand that would be the proper size and installation. That was approved and purchased. The thermostat was also purchased by this customer, and did not have a sensor. I called the homeowner and explained that the thermostat would only control the heat to the selected temperature, and he told me that was fine, and was all he was looking for. Before I finished the tiles, we had the conversation about installing the last tile with an adhesive that would make removing it easier at a later date in the event they should ever want a programmable thermostat and floor sensor. This is how the tile was installed and all was OK at that time. I had even called the 1-800 number of the company to ask about the thermostat, and explained all of this to the customer.
The bumpy walls were existing walls which the customer requested we move the drainage venting to a different location to allow electrical boxes for the lighting. If there is an issue with the paint ready application of the wall patching there is no problem in fixing that, but it was never brought to my attention when I went there to address the heating pad issue.
The inset shower caddy: Before I installed the tiles on the bottom of it, I made the suggestion that we use the piece of backsplash material, as it would be one solid piece and less chance of water seeping through the grout. The customer wanted the tiles, so that was fine. I never got the chance to see the so called cracks in the grout, so could not remedy the situation, however, there were no cracks in the rest of the grout throughout the tub, shower or vanity walls.
It makes me think that the customer just wanted the marble slab installed as originally discussed, because he had already done the installation of it before I arrived to discuss the complaints.
There has never been a job I have worked on where issues have not been fixed. Being honest and doing quality workmanship is the reason myself and my company have so many repeat clients, and recommended new ones. Thankyou, Doug!
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Mr Build Vancouver Average rating: 5 out of 5 stars |