Keith's Appliances

I had an appointment today scheduled for their arrival between 1 and 4. I arrived at 1:04 and when I called to make sure on the time they told me that the technician had come and gone and apparently told them that he had waited for 30 minutes. I will never use or recommend Keith's appliances to anyone. We spent close to $9,000 in appliances and was told what great service they had. I am extremely disappointed

Great showroom, more to see than what we had expected. Worth the trip to Norwich. We worked with Robbie and he was very helpful and knowledgeable. He has a great sense of humor too! We ended up with a Jennair for our combo microwave/oven and we love it. Also picked out a new washer and drier. We would definitely go to Keith's again for our appliance needs. L&L Niantic, CT

I have had the opportunity with two new residential construction projects to purchase all my appliances from Keith's Appliances. I have worked with Jessica Burzycki in both 2005 and 2014 selecting the perfect items to fit the house design I had at that time. Jessica is wonderful to work with, knowledgeable, professional and most important...honest. Truly if there were a product that the features would better fit my needs, she would always steer me in the right direction (even when it meant a lesser price point). Jessica however did match the pricing of other local dealers without hesitation in every instance if I found this to be the case. Keith's also held all my appliances until construction was complete and even though the items were in storage with them for months....every item was delivered in perfect condition. The delivery team, I have to say...was a group of professional workers who totally understood my need to have things "just so" when placed in their respective custom built cabinets (not a lot of wiggle room there). They were very personable and friendly! Overall, should I build another new house...I would not hesitate to again bring my business to this local merchant who has always done a terrific job to my high standards.

Beautiful showroom! Pleasant sales staff! Great customer service! Lots of choices! Competitive prices!! Easy to work with! Jess is so friendly! Worked within my budget! Still love my products!

My project was to re purchase appliance for my kitchen, a stove ,dishwasher and refrigerator . I visited Keith Appliance store and was very impressed with the amount of products they had to show me and how knowledgeable there team was. They were most helpful with helping me choose the right product for my kitchen. I was able to purchase these products with everything I wanted and more. The delivery was also as promised and the delivery team was very professional. I will purchase from them again the next time I need another appliance. Thank you all Keith Appliance team!

Jessica B. is a wonderful salesperson who always comes through for us when we need a good deal. Fast installation and professional service makes Keith's the best!

There is something to be said about working with PROFESSIONALS in their respected industry. Keith's Appliances takes pride in actually understanding every product they sell as well as their client's needs. Thier cutomer service is a huge differnece from what you get when dealing with a box store. I would not spend a penny anywhere else!

Love the friendly knowledgeable and easy to work with sales people. The service department is excellent fast and knowledgeable as well.

Keith's Appliances is my go to appliance source for my clients. Jessica is great to work with and clients that are long distance even find Keith's as a great resource by emailing or calling in the model numbers of appliances they have interest in (and may have looked at elsewhere) and Keith's has competitive pricing and more importantly, they provide my clients with D.U.S.T. (Delivery, Uncrate, Set In Place, Trash Removed) as needed.

Keith's has been great to work with for many years! We recommend them to all of our customers as they offer a lot of value. Between great pricing, excellent knowledge on the appliances, and in-house servicing of what they sell, Keith's is a perfect fit with our kitchen remodeling business.

Jessica was the sales person that took care of all my needs for the new house that I am building. She was very knowledgeable with all the appliances and with her recommendations I was able to do the transactions without waisting time. She also was helpful to call me and remind me that the special price was over March 31, as I had chosen the appliances way back in Nov., Even thou I was not ready to receive the items, as the house is still not finish, she was willing to have the factory hold them for me with a deposit. I think she went beyond her job description to please a customer. I admire her ability and attitude to go the mile for her customers. I certainly would recommend Keith Appliances and Jessica. I would be glad to send photos of my kitchen once the house is done. Sincerely, Maria Balaban

We had just moved to the area and found Keith's by chance. We went in to look for a dishwasher for our new home and were very impressed with their selection and their extremely knowledgeable and helpful staff. The new dishwasher was delivered promptly and very professionally installed. Our saleswoman also helped ensure we got the best rebate from the manufacturer. We will definitely go back when we are ready to finish our kitchen remodeling!