KubeBath LLC

I am writing this review with a heavy heart, as I had high hopes for my purchase from Kubebath. Unfortunately, my experience with the company was far from satisfactory, and I feel compelled to share my story to prevent others from experiencing the same disappointment. I recently purchased a bathroom vanity from Kubebath, drawn in by their sleek designs and seemingly high-quality products. However, upon arrival, I was shocked to find that the vanity was damaged. The disappointment was palpable, as I had invested not only my money but also my time and trust in this company. What followed was an even more frustrating ordeal. I reached out to Kubebath's customer service, expecting a swift resolution to my problem. To my dismay, they offered no assistance or options to repair the vanity. Their lack of responsibility and empathy was astounding. It was as if once the product was out of their hands, so was their obligation to their customers. The lack of after-sales service is a glaring issue that potential buyers should be aware of. A company's responsibility to its customers should not end at the point of sale. It should extend to ensuring that the customer is satisfied with their purchase, especially when the product arrives in a less than satisfactory condition. Furthermore, the fact that the vanity arrived damaged raises questions about Kubebath's quality control. If a product can arrive in such a state, it suggests that the company does not take the necessary steps to ensure the quality and safety of their products during transit. In conclusion, I strongly advise potential buyers to steer clear of Kubebath. The allure of their designs is not worth the potential headache of dealing with damaged goods and a company that washes its hands of any responsibility post-sale. There are plenty of other companies out there that value their customers and ensure the quality of their products. I regret not choosing one of them.

BUYERS BEWARE! I bought a $1,900 vanity from HOUZZ. The vanity was cracked and they would not replace it because I was out of town and didn't check it for damage within 5 days of delivery.

Inferior product and customer service is useless. We purchased a bathroom vanity which has an acrylic composite countertop and sink. This material is supposed to be stain resistant; however our vanity top is not. When we saw that there was a stain on the counter we emailed KubeBath for information as to how this could happen and what to do. They offered no answers or help of any kind. The product should not have stained in the first place.

Need shower faucet handle. Got pitched during home construction. I have not been able to contact. Sent emails but no response. Can’t find a number. So far, product looks amazing. Will change review when someone gets back to me on replacement part to purchase

they do not stand behind their product. My Vanity arrived damaged in a way that could not be seen through all of the packaging. I purchased via KB Authority, who was also just as bad, and they played the not my.fault game. I am left with a $900 vanity I cannot use that is brand new never out the box. Neither company has attempted to help with "making it right" This was not a freight issue, this is a defective product issue. I would stick with ordering from places that stand behind their craftsmanship and have integrity. I had a similar issue with Hime Depot and had a completely different experience. They made sure it was cleared up. I would never purchase a Kube Bath product again and never use KB Authority, both were a disappointment and unprofessional.

We ordered a shower valve from KB Authority who carries Kube Bath products. We ordered a 3 way instead of a 2 way. When we wanted to return the 3 way Kube Bath claimed that we had dropped the valve because the box was open. We explained that our plumber had to open the box to look at the valve. They refused the product return. Please be advised this company is criminal and will do anything to not accept returns. Be aware next time you buy plumbing products avoid KB Authority products and especially if it comes from Kube Bath. Kube Bath FYI does not even have a brand rep they have a receptionist and that’s it. It blows my mind that Houzz and Wayfair would still have them on their site. Both KB Authority and Kube Bath run highly un ethical businesses.

I ordered a shower set for installation in the U.S. The documentation is incomplete and addresses nothing but the installation. Particularly there is no information on line, no phone number, and so far no response to emails trying to ascertain if the valve shipped with the Aqua Piazza shower set is ASSE 1016 listed (a code that requires that the valve minimize water flow on failure of the cold water line to prevent scalding). No documentation means no code compliance and will not pass inspection - I am minutes away from having to tear out the install. Very unhappy.

We purchased shower sets from Kubebath. When we needed help wrt replacement parts or at least information on the manufacturer who could provide such parts Kubebath failed completely. They never answered phone calls (we tried more than ten times) or replied to messages we left. Absolutely zero customer support and help. I can only advise people to do business with companies that will also look after you....

There are no installation instructions or any other paperwork with this tub. My plumber has earned my trust based on past work, and he says he needs the instructions. More importantly, we cannot pass our code inspection without the instructions being followed. An exhaustive online search for a phone number let me to houzz, but the number listed here is not for Kubebath. So, I suppose we will have to go to the trouble of packing up a TUB and shipping it back to Wayfair.

BubeBath is a great company with amazing products, easy to work with, very reliable and always deliver. All their products are shipped mostly in 24 Hours, sometimes the same day.