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About Us
Sofas, beds, cool kitchen-y stuff and oodles of Loafing supplies. Kick off your shoes, ease off the throttle and enjoy the slower side of life.
Services Provided
Bespoke Furniture, Furniture, Furniture Delivery
Areas Served
London, England, Wales, Scotland
Category
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Business Details
Business Name
Loaf
Phone Number
+44 845 468 0698
Website
Address
Loaf Shack
255 - 259 Queenstown Road
London SW8 3NP
United Kingdom
Followers
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Credentials
2 Houzz Awards
2 Houzz Badges
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Write a Review
7 Reviews for Loaf
Newest first
Sofa ruined by poorly manufactured sofa cushion covers which are split and Loaf have been no help in resolving the issue.
We were really happy with our loaf sofa - very comfy and seemed good quality. However, after about 18 months we noticed that of the sofa cushions had split at the seams because there was poor seam allowance and they were overstuffed.
We've been in touch with Loaf who provide one line replies to my emails basically "saying not our problem" and suggesting we find a haberdasher!
They've directed us to the insurance they encouraged us to take out but that doesn't cover structural defects and this isn't accidental damage.
Our £4000 sofas are ruined and Loaf haven't even offered to sell us some new cushion covers to match up.
August 30, 2023Last modified:August 30, 2023
HU-733693781
Average rating: 1 out of 5 stars
I am starting to worry about my order . I ordered 3 beds and they were supposed to be delivered last week .
Since then, I have no news no phone calls no explanations … Loaf is not able to tell me what is happening with my order.
We were stuck at home 2 days waiting for the delivery which was supposed to arrive last week as Loaf told me without giving any time slot .
Loaf is unable to provide any information…
March 13, 2023
HU-812584396
Average rating: 1 out of 5 stars
The worst customer experience EVER! I would never purchase anything from Loaf again.
It’s been 6 months since I’ve ordered two sofas and a bed, I’ve spent over £8,000 and still don’t have the items I have paid for.
Delivery of the sofa was wrong… TWICE and they still have not managed to get it right.
The delivery left my house damaged and I need of painting and decorating that will also cost us more money.
This is a shambles of a company and I advise everyone to stay away from them and not purchase any of their goods.
December 10, 2022
Comment from Loaf:
Hi there,
Many thanks for your review and I'm sorry to hear this. This certainly isn't the fuss-free service we want for our customers.
It sounds like you're already in touch with our care team but if you could drop an email to hello@loaf.com confirming your full name and order number and we will get this sorted for you.
Kindest,
David
Many thanks for your review and I'm sorry to hear this. This certainly isn't the fuss-free service we want for our customers.
It sounds like you're already in touch with our care team but if you could drop an email to hello@loaf.com confirming your full name and order number and we will get this sorted for you.
Kindest,
David
HU-403979569
Average rating: 1 out of 5 stars
I ordered a Baggie medium sofa about six months ago. Getting delivery was a nightmare. It took two attempts to get it into my flat. The problem was the delivery men. They refused to carry it up the stairs. Third floor, wide modern staircase. No excuses.
When I finally got it into my flat the cushions didn’t fit. One is too big and it looks awful. I have been back to loaf and they are sending me different cushion pads with a different foam to feather ratio making them easier for me to manage. Whatever that means. I’m very disappointed with the purchase.
Christina McKeogh
January 19, 2022
melanie lansbury
Average rating: 1 out of 5 stars
I bought a sofa from the Battersea Loaf store 2 years ago. Personally I think they look great in the showroom but are impractically for use in a busy household where you don't have a sales assistant to come round pumping up the cushions every time someone sits on them. I have found the seats sink badly and despite my best efforts to regularly pump them up after 2 years I now have lumpy cushions where the feathers have clumped together. Unfortunately I've been told by Loaf that the sofas are only under 1 year warranty (which is surprising but maybe indicative of the problems they face). Very disappointed and wouldn't recommend if you need a practical sofa.
April 22, 2020
Matt Gray
Average rating: 5 out of 5 stars
Brilliant products and really great customer service, always sorted out any issue ASAP pronto. Currently writing this review from a Dozer bed, and staring at an Aurelie chest of drawers and 2 Avril bedside tables. Not forgetting the lounge either - there's a Crumpet sofa and a Yarn rug in there, with a Dixie love seat on the way... and think I'll order some of the new blinds to match the bed too... sounding like a bit of a groupie here...!
May 22, 2017
Comment from Loaf:
'Cor! Your home sounds wonderfully kitted out with Loafy goodies! Thanks for sharing this snap Matt and I hope you love your new Dixie love seat when it arrives! Do pop us over a shot when it's all settled in and let us know if we can help with anything else in the meantime. Best, Annabel
Callum Bateman
Average rating: 5 out of 5 stars
I purchased two Stretch Scatter cushions from Loaf for my sofa, they came in the Thatch house fabric and were so soft! Highlighy reccommended for quality of the materials and simplicity of design. Their free fabric samples are also delightful.
August 11, 2016
Comment from Loaf:
Hi Callum,
Thanks for your brilliant feedback! We're chuffed to bits that you love your cosy new cushions.
Happy loafing!
Best wishes,
Julie
Head of Care
Thanks for your brilliant feedback! We're chuffed to bits that you love your cosy new cushions.
Happy loafing!
Best wishes,
Julie
Head of Care
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