Merlin Industries, Inc.

Tried several of Merlin's listed retailers for a pool cover last year. Was given every excuse from each of them, most blaming Merlin for the problems getting a price. Sure there was a pandemic going on, but I spoke to a Merlin employee who said they were up and running with no issues. He was the one who gave me the list of retailers. We were even getting nasty phone calls from retailers after leaving bad reviews for their lack of service and interest. We were so disappointed in the way we were treated and ignored by the retailers I wrote a letter to Merlin in Sept 2020. To date I have never received a call or email or any response from them. So needless to say we will not be dealing with Merlin any time soon.

If I could have given review without stars, I would have. Stay away from this brand!! Purchased the King pool stairs. The top step is a foot below the top of my pool. Not a problem if the handrails were higher. But they are not. So there is nothing to hold onto fir the top step when getting in it out of the pool. I called the company to see if there was another way to configure the handrails or even purchase another handrail. Absolutely no help at all. The first person I spoke with hung up on me. The second one told me straight up, we only manufacture, we don’t (won’t) do anything else with the products. They don’t stand behind their products at all. Told me to go back to where I purchased it, maybe they can figure something out.

We needed a new cover for our large pool for fall/winter of 2016-17. We decided on the SmartMesh cover instead of a solid cover based on pictures, and descriptions and advertisements from Merlin. We learned that smartmesh provides 100% shade and no algae in some adds such as Youtube and very reduced chance of algae upon the spring opening in other publications. Also we figured it would be easier for our pool company to remove a SmartMesh cover due to the weight difference. We were assured by our pool company also that this was such a wise choice. Our previous cover was solid except for a center opening for water to drain into the pool. NEVER in 20 years was there any sign of green algae upon opening the pool! Even during the season we never even need algaecide. (Salt pool) Whether the winter was warm or cold it is always clear and blue except some winter debris. Our pool was opened this week; the 1st year of the SmartMesh cover and we were totally SHOCKED at what we saw!!! The entire pool was thick with a forest green murky algae lining every part of the pool bottom and sides. It is a nightmare to remove. Think again if you are going to purchase this product. It is NOT 100% shade. You could see sunlight through it. This company's advertisement is not accurate!!

This is a company to stay away from! The warrantee they offer on their products is completely worthless. They refuse to stand behind there product! I purchased a spa cover from them in Oct 2014 and it failed the first winter, collapsing under the weight of snow. They took a look at the pictures and responded that the cover was "abused" and therefore the warrantee did not apply. The only way the cover was abused is if simply putting it on the tub is abusing it. One important benefit of the review process is to warn other prospective buyers of bad-faith dealings. Consider yourself warned. There are plenty other companies to deal with that back their products.

We are a pool builder/renovator , and we use Merlin Industries to manufacturer our vinyl pool liners as well as our Safety Pool Covers. We have used Merlin Industries for many years. Working with Merlin is always a pleasure. The sales department are all pros and are always available to accomodate our needs by phone or email. Their liners are of the highest quality and always fit properly. They have many choices for pool covers. We recommend their patentened Smart Mesh material to our customers. Debbie Cocilovo Construction Manager Contemporary Pools & Spas

We deal exclusively with Merlin safety covers. Our designer and builder, Al, has been working with Merlin covers for many years and believes they provide the best quality cover. The material is superior to the other covers we have encountered on the market, and each cover is custom made to fit each swimming pool, and we've had them do everything from simple rectangles to creative and complicated with beach entries, waterfalls, custom cutouts and raised walls. The mesh is top-of-the-line and features an innovative weave that provides increased shading from sunlight. This is helpful in the spring when it comes time to open your pool; many mesh safety covers will leave a pool bright green and full of algae because of all the sunlight that comes through the mesh. However, with the increased UV protection from Merlin’s SmartMesh safety covers, you’ll have a clearer pool and you’ll be able to get swimming sooner. We fully stand behind Merlin safety covers, and recommend them to our customers and friends. You probably know that, here at Legendary Escapes, we specialize in unique and custom swimming pools. A unique swimming pool means a complicated safety cover–but we have the experience and expertise necessary to design and install those complicated covers. Often, pool companies don’t feel comfortable designing and ordering safety covers for swimming pools with waterfalls, slides, waterfalls and other unique aspects. Merlin has delivered every time we've needed something special, and we highly recommend them!

Our client had a specific request. As a proud veteran who defended our country he wanted us to provide him with a winter safety cover for his pool that would remind him of his service and loyalty to our country. When NO OTHER MANUFACTURER could meet our requests, Merlin took the extra time with us to customize a safety cover that would satisfy our client and make him proud. Since then we have purchased hundreds of cover and liner from Merlin. Their quality is unmatched. Their service is prompt and professional. Their pricing is extremely competitive. Our customer representative works closely with us to assure even the finest of details does not get overlooked. If you are looking for the best look no further - MERLIN INDUSTRIES