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Move Out Mates

Move Out Mates

Average rating: 2.2 out of 5 stars6 Reviews
Specialty Contractors
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About Us

Your lease is coming to an end? You need all the help in the world to pack, clean and move? No need to panic. We offer all sorts of services to help you and your family in your journey! We offer the widest range of end of lease cleaning services including moving and transportation, end of lease and window cleaning, carpet, oven and move-in cleaning. We constantly strive to achieve 100% customer satisfaction and for this reason we offer a number of benefits to all our clients: - 24/7 Customer support line for all your burning questions, bookings and emergencies; - Easy to fill online booking form and chat in case you need assistance or can't talk on the phone. - Trained, fully-insured, vetted and experienced cleaners and removals. We hire the most capable and reliable individuals. All our members of staff are friendly, polite and punctual. - We work on weekends, public holidays and odd hours at no extra charge. - We offer free, no-strings attached quotes. All our quotes are tailored to your budget and needs. No hidden charges - you pay what you were quoted based on the information you gave us. - At Move Out Mates we guarantee you will get your lease money back. - We have a fleet of vans and trucks for all your removal needs. You can rest assured all your items will be transported and handled with care and respect. - Green cleaning solutions that are asthma-safe, allergen-free and safe for kids and pets. We take seriously our responsibility towards the environment and we care about you!

Areas Served

Sydney, Australia

Category

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1 Project

Our Services
5

Our Services

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Business Details

Business Name

Move Out Mates

Phone Number

(02) 9098 1740

Website

www.moveoutmates.com.au/

Address

Sydney, Australia, New South Wales 2000
Australia

Followers

25 Followers

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Credentials

1 Houzz Badge
5 Ideabook Saves
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6 Reviews for Move Out Mates

NA
Nat
Average rating: 1 out of 5 stars
Absolutely pathetic and you are crazy if you use them!!! Guaranteed to cancel and leave you in the lurch when you need to hand lease back, and should have believed prior comments even when I specifically asked on booking 3 weeks ago that they could 100% guarantee this would not happen to me since I was booking so in advance Cancelled and sorted a same day service out for much less money and so glad I did not give these people a cent of my money you should be ashamed
Move Out Mates
Comment from Move Out Mates:
Dear Nat,

Thank you for sharing your feedback with us!

We cannot express how sorry we are for the issues caused on the requested day for the service!

We always strive to provide our customers with the best quality service both on site and over the phone. Seeing that we have let you down on numerous occasions leaves us with a lot more to be desired!

Hopefully, the discussion we had would reset our relationship moving forward with the offers presented to you!

Once again, we apologise for the hassle caused!

Kind Regards,
Move Out Mates
Maya Sousa
Maya Sousa
Average rating: 1 out of 5 stars
I hired Move Out Mates to do a move out cleaning at the end of Nov for my 2 bedroom apartment. Two men showed up and did no deep cleaning. They wouldn't even take out garbage. The carpet cleaning they offered was not even close to carpet cleaning. The stain removal service where they "test" it just means they will run their cleaner over it twice but they failed to get out two stains on the carpet. The bathroom, I think he just stayed in there and sprayed it down so it looked clean and wet when I entered. He didn't scrub the grout at all and left soap scum on the soap dispenser. Was really dissastified with this service. Move out cleaners in the past deep clean everything and throw out trash. The guy even tossed the pantry liners on the floor and then told me that he wouldn't pick it up or take it to the garbage. I paid close to $400 for this poor cleaning service and would have been better to just find a cleaner off Gumtree.
Move Out Mates
Comment from Move Out Mates:
Dear Maya Sousa,

Thank you for taking your time to present us with this feedback. We regret to hear that our service has left you unsatisfied!

Our Customer Service supervisor has reviewed the case and has sent you an email with a proposal. Would you be kind enough to review it and reply to us at your earliest convenience. We'd appreciate you getting back to us so that we can resolve the situation promptly!

We're looking forward to hearing from you! Wishing you a great holiday season!

Best regards,
Move Out Mates Sydney
LE
leahsuttom78
Average rating: 1 out of 5 stars
Sent a text that they were running 45min late, turned up 1hr 15min late Paid for a deep/spring clean Left bathroom floor dirty in areas Did not lift up anything to clean under including rugs Left several large items in house unpolished Did not even wipe the front of microwave or any kitchen appliances. Same in laundry Did not put things back in place When rang to discuss I was either not called back for up to 24hrs or harassed with emails and calls Given a date that if I did supply evidence within this time it becomes irrelevant and I must not have any evidence to support my complaint Sent photographic evidence and was offered a $20 voucher to spend with them After further discussions was offered a $40 voucher to spend with them (which I have since leant that vouchers are given to all new clients) I was obviously unhappy with this and then asked what I would be happy with, fairly I asked for a refund Was told no that he only have approval for a $40 voucher. I then asked to speak to someone who had authority and was told he was the only authority. Continued to ask what I wanted but said all he could do is a $40 voucher Was rude, unprofessional to deal with regarding customer service and didn't mind being very sarcastic regarding my whole problem of being late causing a huge hassle with a newborn. The house looked like it had a brief clean, certainly not a spring clean. I have never had such a bad job and service. I had no choice but accept what they have done.
Move Out Mates
Comment from Move Out Mates:
Dear leahsuttom78,

We apologise for the inconvenience you had with our Company! At Move Out Mates, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. Our Customer Service Supervisor will contact you tomorrow to follow up on your case. We appreciate your understanding!

Kind regards,
Move Out Mates
SF
sabira fowler
Average rating: 1 out of 5 stars
What a disgrace I paid $800 and they didn't clean kitchen properly and paid extra $100 for wall cleaning and they got no dirt off and when I complained they said it was just a light wash down not a clean which it not what i was told when I shelled out an extra $100. They also did not clean carpets properly and if u have one item of furniture left they won't move it they will just not clean the area. My real estate paid another cleaner just 250 to clean the house and is very happy with the job from that company. I am spewing I forked out so much cash for a company that lie and do a low grade job.
Ian Bennett Morrison
Ian Bennett Morrison
Average rating: 5 out of 5 stars
Just wanted to say 'thank you' for the wonderful job you did at my parents' family house. I recently booked your cleaners for a full interior one-off cleaning. Great customer service and adequate rates, needless to mention that the house was brought to a top condition. We were quite surprised that a team of two was enough to handle the whole place and they even shared some maintenance tips with us. Would definitely call you again, cheers!
AL
alicamoubray
Average rating: 4 out of 5 stars
I used them for move in cleaning. Team was very punctual and did really good job with the property. It was a pleasure to move in a clean and shining house. Thank you for being professional and answering all my questions. the agent on the phone was also relly polite and helped me very much with everything. You have my recommendation.
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