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About Us
Mr.Steam makes the world's most luxurious steam showers and steam baths. Towel warmers, aromasteam, chromasteam, in-shower seats and in-shower speakers.
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Business Details
Business Name
Mr. Steam
Phone Number
+1 800-767-8326
Website
Address
43-20 34th Street
Long Island City, NY 11101
Followers
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Credentials
4 Houzz Awards
2 Houzz Badges
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19 Reviews for Mr. Steam
Newest first
Average rating: 4.6 out of 5 stars4.6|19 reviews
Work Quality5.0
Communication5.0
Value5.0
Richard Evans
Average rating: 1 out of 5 stars
Production cut in half after three weeks. Top temperature 110, though it feels much cooler. Looks more like a mist than steam. Talked to reps, they said it was fine and don't stand behind it. Get something else.
January 23, 2024
I’ve been using Mr. team for 5+ years never an issue in replacing a lightbulb the online help was terrific- really well done.
February 12, 2021
Marc Grayson
Average rating: 5 out of 5 stars
This is my second Mr. Steam unit. The first lasted about 16 to 18 years and was used constantly. We live in a climate which can be very cold and a steam unit alleviates dry respiratory passages in sinuses. Mr. Steam and humidifiers make the winter more pleasant and tolerable.
I was not always happy with my previous Mr. Steam unit because the control unit was not very durable and had to be replaced and the replacement parts were difficult and costly to fine.
However this Mr. Steam unit is totally different and the company service has been incredibly helpful. I accidentally dropped the control unit immediately after installation and Mr. Steam replaced the damaged part at no cost. I used a company called DR Services in Glenview IL to do the work and they were very reasonable and very competent compared with a company that is a so-called specialist in steam units near here.
February 25, 2020
Bruce Shapiro
Average rating: 5 out of 5 stars
Ronald with technical support was terrific and helped troubleshoot the generator issue very expeditiously, what great service. Excellent service and a very robust product.
December 17, 2019
These guys are the best!! Been working with me overstep of the way to resolve a damage part on my unit. LOVE their products and staff!!!
September 3, 2019
Amanda Darthenay
Average rating: 5 out of 5 stars
Mr Steam support team is wonderful! We had an issue with our control panel. Cici was so great and got a replacement screen sent out the same day. I would highly recommend this company to anyone looking for a steam system!
July 30, 2019
Jessica Robbins
Average rating: 5 out of 5 stars
Mr. Steam is a great company! As a designer, I have sold several of their steam systems and my clients are always pleased. I recently visited their offices and factory and was very impressed Their entire team is extremely knowledgeable, reliable and friendly. Mr. Steam is innovative and always looking to improve their products. I will always recommend Mr. Steam shower systems to my clients.
June 10, 2019
Rosalyn Vera
Average rating: 1 out of 5 stars
You have been warned!
Mr. Steam does not stand behind their product. After 2 days of trying to get someone from technical support the response was - send me a picture. Then take out the unit and send it to us. This was on a new unit - never used on the first run of the system. They offer a 2 year on-site warranty - but from the day you purchase. We purchased it early in our build process - so when we moved in just past the 2 year mark.
Poor workmanship of the product -and really really poor customer service form technical support.
If you buy - buy as late as you can. Even then I suspect they have a canned answer for issues - take it our - and send it to us for Quality and review it - because every homeowner has an electrician and plumber on standby to remove the unit.
January 12, 2017
Comment from Mr. Steam:
Dear Rosalyn - We are so sorry to hear this. We have been unable to find your records in our customer service system under the name Rosalyn Vera. Would you have contacted us under another name? We really truly do not give out canned answers and always strive to give the best support possible. We are trying to find out how this happened and, more importantly, how to make it right!
There is a reason Mr. Steam is our anchor brand for steam and spa products. It's all about their commitment. It's not just their mission statement. Their sales reps live it. Their customer service professonals live it. Their manufacturing team lives it. Their engineers and designers live it.
They are truly committed as a company to making wellness a way of life for their customers. They are truly committed to their customer's overall satisfaction.
And for that we are committed to them.
February 12, 2016Last modified:April 17, 2024
Cristin Priest {Simplified Bee}
Average rating: 5 out of 5 stars
I've selected Mr. Steam for both clients and myself based on quality and ease of use. The touch control system is sleek, modern and brilliantly designed. Love!
June 2, 2015
Once you use Mr. Steam, you will NEVER choose another company! I always specify Mr. Steam units for my interior design clients- and after meeting the wonderful people behind Mr. Steam, I am even more blown away! After years in the design business, I ONLY work with amazing people. Mr. Steam is filled with people that fit that bill! So, go ahead people, buy Mr. Steam and enjoy the 40+ benefits from steaming! The units steam quickly and I really love the sleek new styling!
May 27, 2015Last modified:August 18, 2023
Rhonda Knoche Design
Average rating: 5 out of 5 stars
As a CMKBD (Certified Master Kitchen & Bath Designer), I'm always seeking the best solutions, products and professional partnerships for my clients. After being introduced to Mr. Steam a couple of years ago, steam showers have become a standard part of my bathroom project consultations; so many benefits. On-going education and customer care is crucial in this industry and I've found Mr. Steam to be an excellent fit. I've specified them for several projects for this very reason. As part of my continuing education, I just attended another of their classes yesterday at Chown Hardware, Portland, Oregon. I've been able to call on Mr. Steam to answer my technical and specific questions for my projects, receiving personal customer care for my client and me. I recommend them highly and can't wait to share photos of a project in progress soon.
February 26, 2015
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