Pure Remodeling Inc

Pure Remodeling: A three week project turned into a five month ordeal! Our experience with Pure Remodeling, Inc. did not go as planned, left much to be desired, and quite frankly was a comedy of errors! Our project was to replace the front staircase to our home. 15 stairs with a landing at the front door. We were quoted a three week project time frame. Demolition started on September 23, 2019. We passed final inspection on February 10, 2020. It took so long to complete the project that our homeowners insurance lapsed until the project was complete. Our first project manager, Ruben O., was not managing the project. We had problems on our first day (Monday). He had promised us a team of individuals to perform demolition. He sent one individual with hand tools to demo our stairs. This individual had help for roughly 1 hour on the second day of demolition. He did not have any bags or materials to clean up after themselves and used buckets and contractor trash bags that we supplied them from our garage. The permit and plans were also supposed to be approved and secured on the first day of demolition. Those plans arrived on Thursday afternoon after the team started framing the stairs. On Friday the team asked us if we have plans and if our project was permitted. We Informed them that we had plans and the project was permitted. Upon review Of the plans, the team realized that they have not built the stairs per the plan, and they had failed to use pressure treated wood to construct the framing as specified by the contract. We emailed the owners of Pure remodeling with the list of our concerns about our experience, and we never received a response. The patch job to the existing framing continued for a period of time until we got to a breaking point in November 2019. We sent another email to the owners of pure reminding asking for an intervention with our project. Again, we did not receive a response. We decided to post a negative review on yelp. That review finally caught the attention of the owners and they contacted us to discuss our concerns. One of the owners, David G., visited our home with a consulting engineer. Upon review of the existing work, they decided to demolish the existing framing, start new framing, and fire our project manager (Ruben O.). David had promised that he would come and sign a new contract with us (never happened) send over his framing team to start framing the stairs, and have everything fixed with his new crew. David sent a two-man crew with a large dump truck to demo the existing framing. When the new crew arrived to begin framing, we were surprised because the new crew was led by a person who was on the original crew who framed the stairs the first time. I was very disappointed to see this because we were not happy with his work the first time around, and it flies in the face of pure remodelings statement that they have their own crews. This person was clearly a subcontractor that did not work for Pure Remodeling. After receiving an explanation from David and our new project manager, Nick, we decided to proceed because we needed our stairs replaced. The “sorta-new” crew started on November 18, 2019. They restarted the project with all the correct materials, and we started to pass our inspections. Unfortunately, we did not get waterproofing completed before the first rain. That what is the whole reason for starting in September in the first place. Additional time was needed to repair the Storm damage, then finish the water proofing. We passed final inspection on February 10, 2020. We paid our final bill on February 26 and received our final invoice on March 10 (prefer not to go into that either). All in all, the job is done. At this time, we have some grout that is cracked on 1 row of stairs and a crack in the stucco that was installed under the new porch. We’ve reached out to Pure 3 times with no response. Based on our experience, we hope you steer clear of Pure Remodeling.

We finished remodel of our kitchen and bathroom with pure remodeling in January. Thank you very much to the whole team for making the process less stressful than we expected. Great company to work with. Easy going, professional, responsive and experienced staff. Highly recommend to use Pure remodeling for construction and remodeling needs.

I am very grateful to project manager of Pure Remodeling and his team. My wife and I remodeled our kitchen and these guys did an outstanding job. We replaced old kitchen furniture, floor and painted walls. Project was done on time as promised. First time in our life we had painless remodeling experience. Thank you!

Me and my boyfriend recently moved to a new house and we decided to do major remodeling right away. Pure remodeling we found on Houzz. I spoke with a manager on the phone for quotes at the same day. I asked all questions I wanted and manager politely explained to me all details. We met after few days at the house to discuss and approve design. During construction workers came across as nice, caring, hardworking, experienced and professional people. We got lucky we met this amazing remodeling company. Thank you!

We did major home remodeling with Pure Remodeling in November 2018- February 2019. Our house is pretty old and we were ready for big changes. We are picky and it took sometime to find a right remodeling company for us. When I spoke with Pure remodeling project manager on the phone I felt like someone finally understood my needs. This team is detail-oriented which is very important for me personally. So the remodeling began right after we chose design and etc. Did we have any issues? Yes, but they were minor and manager took care of right away. We are very satisfied with the result. I got a home of my dreams. Thank you guys!

I was referred to the Pure Remodeling company by one of my friends. We wanted to remodel the master bedroom and bathroom. It took some time for us to figure out the design but the project manager helped us with it. Thank you very much for that! Our overall experience with them was great. We would recommend Pure Remodeling!

I was lucky to get pure remodeling inc help, they remodeled my kitchen, it's a big difference between the old one and now after remodeling. Thank you professional guys

We had a great experience working with Pure Remodeling team on our new master bathroom project. These people are pros, they are detail-oriented, responsible and keep the work space clean. Our new bathroom came out stunning and we are more than satisfied. During the project we had only one issues, project was delayed, but only for 3 days. Not a big deal. Thank you very much guys!!

We were very picky with finding a group to remodel our bathroom. After having spoken with several remodeling companies pure remodeling came out as a winner. Project manager helped us to pick needed material and gave us some idea how to design the bathroom. During the project pure remodeling people were polite and professional; they kept a worksite clean and were responsive for all issues that came out. Any issues were taking care off immediately. We are satisfied with a result. Thank you.

Thank you Pure remodeling people! I am very happy with my new kitchen and master bedroom. The outcome was more than I expected. The project manager was helpful and considerate of our needs and time. The crew are very polite, professional and responsible. When remodeling was done, the crew cleaned up everything nicely. Service was done on time. Price is reasonable. Thanks again.

Thank you pure remodeling group for the amazing work. We hired this guys to do kitchen and master bedroom remodeling. Very professional and responsible, reasonable priced. Great people to work with. Highly recommend you to call them if you r in need of the house remodeling.

I am very satisfied with my new kitchen remodeling with PureRemodelingInc!! Project manager makes sure that everything is on time. She also gave us many kitchen ideas and designs for renovation. The crew that did the job is very professional and responsible! Recommend Pure Remodeling Inc to everyone who is looking for great quality remodel!