Metropolitan Home Hardware & Bath LLC

Stay away. Richard gladly took our hardware order and $, but 6-8 weeks later it never showed up. They would not return calls or emails about it. We finally called the manufacturer and they had never even received it. We ended up disputing the charge with our credit card company and dealing with the manufacturer (Rocky Mountain Hardware who were great!) though it added another six weeks to the timeline...We are not the only ones to experience this with this company.

Please don’t use this vendor, and I suggest reading the other online review forums which support our terrible experience with Richard and MHH. We had a very high end project that required specific hardware only MHH seemed to carry. We experienced the somewhat typical delay in receiving orders, getting the wrong orders, receiving a cracked sink, etc. that one comes to expect from a large project. Richard was always very pleasant on the phone (when you could reach him, which invariably took weeks each time) and to some extent addressed our concerns. However, it took almost 6 months for some fixtures to come through, and it has been close to 7 months that we have been waiting on a refund for a refined order of well over 2k. Our emails now go unanswered, the phone seems to have been disconnected, and I assume we have to just swallow the loss and move on. From other recent reviews this seems to be a theme with this company. Please just use anyon else, it’s not worth your time and lost money.

When they take your order, they are very responsive. When it comes to delivery, they don't communicate, screen your calls. Richard fails to manage expectations. Says we can expect delivery at a certain date, but then nothing gets delivered, and no communication as to why, or an updated time. I understand that somethings are out of his control, but then he should not make promises. I would not work with this company again, and would advise anyone who expects a responsive vendor to reconsider working with Metropolitan Home Hardware and Bath,

I have been working with MHH&B's owner Richard for almost a full decade now, and due to the quality of my experience with him and his team I consistently keep coming back -- regardless of the size, budget or time frame of my projects. MHH&B offers cutting-edge selections for a wide variety of fixtures, lighting, hardware, accessories, appliances and tiling, as well as the best and most personable customer service one can ask for in the industry. I have been able to find great solutions here for a whole array of projects -- residential and commercial alike -- and when needed, was amicably helped with finding the right choices for my clients. I can say without hesitation that my projects have consistently benefited from this company's offer and quality of products and services. And for me as a designer, it has been a pleasure to work with this professional team.

I have known Richard for almost 18 years since he worked at Simons Hardware. Richard is one of the most knowledgeable people in his field. I work with Richard on many of my projects and he offers first hand service and great products. I want to congratulation him on the opening of his chic showroom, Metropolitan Home Hardware & Bath! It is a great place to shop and take your clients to!

I am an Interior Design that has had the pleasure of working with Richard Segal for over 3 years. He has helped both myself and my clients to find the perfect selections of lighting, plumbing, hardware and more. Richard has been an invaluable asset to my business, always offering a professionalism partnered with a wealthy of knowledge and timely delivery, always going ten steps beyond what is expected him. I look forward to working with Richard on many more projects in the future.

SchappacherWhite Architecture DPC has successfully collaborated with Richard Segal of Metropolitan Home Hardware and Bath for two decades on many residential projects. Richard has many unique sources, he personally offers creative ideas that enrich every project, and provides a high level of professionalism and attentiveness. We also enjoy the experience of working directly with Richard and have always been happy with the end results.

I am a New York based interior designer and have know Richard for several years. There couldn't be a professional more service oriented or a company that can provide higher quality product for your project! A truly winning combination... Having visited his stunning new showroom space, it is easy to get to and stocked with inspiring product for projects both large and small. I am looking forward to many joint projects in the months and years ahead. I highly recommend Metropolitan Home Hardware and Bath! Best, Julie Schuster Julie Schuster Design Studio President, Interior Design Society New York Chapter

I am an Interior Designer based in NYC. Metropolitan Home Hardware & Bath has an amazing showroom filled with a gorgeous selection of tiles and stone and staffed by knowledgable, friendly, and helpful staff. I went to MHH&B, hoping that I could get inspiration for master bath renovation project, and I was not disappointed I worked with the owner Richard, who was incredibly helpful both in the showroom, and after the purchase. Richard helped me come up with some interesting design schemes and gave me samples of tiles, stone, etc. He even drew a very impressive sketch of what the tile pattern could look like and created a more unique flooring pattern. I have dealt with Ann Sacks, Waterworks, ect...- to try to find similar items, only to be disappointed. I highly recommend visiting the showroom for inspiration. it can be overwhelming, so make sure to ask someone for help. It's free and will make a huge difference in the final outcome in your project. Do yourself a favor and go visit. Richard is amazing and will help you plan and design your space, give you samples and quotes, and even help you out once the purchase has been completed.