Ripples Bathrooms

Our experience with Ripples in Bath has been excellent over the years. No task is too big or too small for the team, in particular they have been brilliant (big shout-out to Kim) at tracking down very specific spare parts for our existing Hansgrohe system that we installed back in 2008. Despite the fact that most of the pieces were/are coming from Germany, Ripples Bath has managed to track them down and have them shipped very quickly and efficiently to the UK. Thank you for your help!

We had a very positive experience with Ripples in Bath - in fact, we have now worked with them for both a bathroom and shower room renovation. Neil, the designer, did a great job of understanding our requirements and style, and managed to get everything in on budget. Although we did experience some delays in products arriving, Ripples were very helpful in trying to get this sorted as quickly as possible. We are delighted with the finished rooms.

Our designer Mags at Ripples in Hassocks has done a fantastic job and today our 2 bathrooms are complete. We are delighted. She had listened to us and the rooms are everything we wanted and more. Highly recommend.

We had our bathrooms designed by Mags at Ripples Brighton. Service was wonderful until we paid the final balance 4 weeks ago. After they received our money all communication stopped, not even an acknowledgement of payment. The fitting was all booked in to start this week but after receiving no contact from the showroom or fitter I emailed the showroom to confirm dates but got no reply. I then contacted the fitter to discover he had never been advised that the job was going ahead. Despite numerous emails to Mags to enquire when the items will be delivered we have still received no response from her. When we telephone the showroom to speak to her we get an assistant who’s got no idea of what’s happening and tells us to call the warehouse ourselves! We’ve now been advised by the fitter that half of the items will not be in stock for another month. Will the job ever go ahead- who knows?? They’ve had our money and now they couldn’t care less whether we receive the items and have made no effort to apologise or keep us updated.

One of the worst experiences with any business I have ever had! Interested until they have your money. It took not 4-5 weeks to finish a small bathroom project, but over 3.5 months and a different builder to complete the project! We chose Ripples because of the quality of the initial design, excellent products and the Ripples promise of a smooth experience. In reality, the sales pitch could not be any further from the very disappointing - exhausting, frustrating and shambolic - installation process that we’ve experienced. We experienced a range of issues with the bathroom design and installation which needed to be resolved by us (an exemplary rather than exhaustive list): •Wrong measurements for an alcove in the installation plan. •A number of items and their location in the bathroom was not specified in the installation plan. •A myriad of items needed to be sourced by us at an ad-hoc basis (quite often at very short notice). This would have been fine had we actually been aware we needed to do that – but this was not discussed or pointed out during the design process. •A valve for our bathtub was missing and we ended up with water running in our bathtub in our absence – for over 8 hours. •Walls inside and outside (hallway) the bathroom were left with holes and were not preferred for decoration. •The marble – again, at no point in the process was it mentioned that the marble could only be measured once the rest of the bathroom was installed, and that we would have to wait extra 2 weeks (or in our case, 5+ weeks) for that. As mentioned by other comments, Ripples did not provide proper aftercare services. At times, our emails were answered with uninterested, bordering on rude, replies; the word “apologies”, shockingly, never featured! Please see example below (email from 28 February 2019): “I recall saying to you your room will be a likely 4 week fit. Which, trust me some installers would complete in that timeframe. …” If other installers could have completed the bathroom project in such a timeframe, we struggle to understand why we were left with a Ripples recommended builder, Jon Kelson, who promised to complete it in 5 weeks but hasn’t delivered this promise?! Below a summary of key issues with Ripples' recommended builder: We have had numerous issues with Jon Kelson’s work throughout our bathroom project. He came recommended by Ripples in Bath. Jon’s work was often of poor quality (e.g. grouting between tiles had huge gaps; walls were left unfinished and needed further preparation before decoration). Please find below a couple of exemplary issues: Complete lack of respect for us and our home - Jon has failed to show any regard for the fact that he was working in a flat in which we live or pay any attention to a range of things we did point out throughout the bathroom project. His hearing seemed selective and he once even admitted that he was not listening when we discussed a point! To illustrate his lack of respect for our home: he, for instance, used our roasting tray (kept in the oven) to catch some water as part of his work and put it back in our oven dirty. He did not mention this to us, and we were frankly shocked to find the tray both wet and dirty. His words the next morning were literally “I thought you might wonder….”! Keeping the flat even vaguely clean was also not at all on his agenda. Porcelain tiles for our bathtub were cut in our flat with the main entrance door open! This not only disturbed our neighbours and left the staircase dirty (which we had to clean after we came home from work at 7pm), but our entrance hall and kitchen were covered in a thick layer of black dust. When we asked that any more tiles be cut downstairs in the street, the response was “It’s too far to walk”.

We've had the pleasure of working with the team at Ripples in Bath and Bristol on many occasions over the years and have to say their designs are gorgeous. The attention to detail is fantastic - time and time again they truly have showcased all that is fantastic about natural and engineered stone.

I found this company truly amazing!! Their service and product specs is of high quality. My key contact was a lady called Jo Crane who designed our two bathrooms. One was a small bathroom but she was amazing at utilizing all the space available with amazing quality bathroom products at a really good value. she answered all my queries and liased directly with the installers. I had no issues with them as they delivered an excellent service. Would highly recommend. Have had bad experiences at other places such as the Bathstore who were very salesy! Ripples are the complete opposite and will actually work closely with you.

I had just bought a property in 2013 and it had a very small difficult bathroom with eaves and a small separate loo. I went to Ripples on a recommendation and loved the products on show. After carefully finding out my needs for the bathroom, one of the designers visited my house, took measurements and produced water-colour scale drawings of the designs. I was delighted with the finished result and the recommendations including a Hansgrohe shower were spot on. The designer even visited the house to check the items were being installed correctly. I sold the house in 4 days in a wintery November and have just moved into a new property last week. I desperately miss my Ripples bathroom and my fantastic shower. So here we go again ........