Betta Bathrooms Qld

Hi Sam, Thank you for your kind words. It was a pleasure having to deal with you and your family. We design and rebuild many bathrooms and I must say for us it is always rewarding to know we've help so many clients. On behalf of Betta Bathrooms Qld and the team, I hope both your bathrooms will bring you many years of joy. Take Care.

Hi Daryl,

Thank you for your kind words. It was a pleasure working for you.
I'm sure you will enjoy bathroom for many years to come.

Thank you Brian,
Its was a pleasure working for you and Janine. Enjoy your new caravan.

Hi Nikki,

Thank you for the kind words.
It was a pleasure having you as a client.

Hi Mick,
Thank you for giving us the opportunity to transform your bathrooms and kit.
Take care.

Hi Lawrie & Joy,
Thank you for been easy going clients.
Hope your bathroom and ensuite bring you pleasurable moments.

Hi Chris,
Thank you for your recommendation. It was a pleasure to work for you.

Hi Kylie.
Thank you for your kind words it was a pleasure to have you as a client.

Hi Karen,

Thank you for your nice comment.

At Betta Bathrooms Qld we try hard to please our clients. I have to admit we sometime make small mistakes but they are quickly rectified. After all we are human.

IN RESPONSE TO OUR CLIENT MARJORIE MACKINNON POST.
Marjorie accepted our quote and signed our HIA contract backed by the QBCC our licensing governing body. Part of our contract included our fully detailed scope of works.

As we progressed through the contract Marjorie decided to engage her own tiler to tile the entire floors of the house and also her painter but not the bathroom & laundry nook as this was part of our contract but no painting was included in our contract. I did ask Marjorie not to tile or paint anywhere near the old laundry come new bathroom & laundry nook renovation but she ignored my request and proceeded, that created a lot of problems for us. Before our work was complete she decided to start painting the new bathroom & laundry nook, this action again created a problems. (See attached photos)

Our scope of works was quite intense hence (major works) cutting slab for new shower drain, re-plumbing hot/cold, electrical for new bathroom and laundry nook etc. Marjorie kept wanting to change our scope of works which she initially signed off on. One time she said to me she didn't really understand the contract/scope which I fully explained to her whilst quoting for the job and before she signed the contract and I also said to her that my office suggested she has her solicitor read, explain and advise her before signing the contract but she declined. We say this to all our clients.

Marjorie says I refused to tile 300mm between the vanity and the sliding door, that is not true and the splash back tile? well my tiler explained this to her before he laid it and told her she had no decent tiles left because they were all used by her tiler to complete the rest of the house, so she told him she would accept the splash back tile if it was out of the floor tile alignment. When I did my final walk through with her she did mention it again so I did give her the opportunity for my tiler to return to site and retile the splash back tiles and she would have to purchase more tiles and I would need to give her a variation because my tiler had finished his work and said to her we tiled as per our contract which included the laundry nook, you can see the photos she posted. She supplied all the tiles this was part of our contract.

She also asked for the wall niche in the shower to be relocated but her request was after we installed the wall niche.

She tried to blame us for the mess her tiler and painter made throughout the house including the painter's dust from sanding his plaster off the ceilings and walls. (See attached photos)

She tried to blame us for the censor light we installed in the laundry nook not working only to find out she bought the censor light on special and it was faulty, my electrician kept telling her he wired it up correctly.

The day we started the works we removed the laundry door and stored it in the adjacent bedroom, I asked her not to remove it. She did the exact opposite and put all the other doors together with the one we removed in the garage. When I questioned her about this, she said "it's in the garage your guys can get" Consequently there were 10 doors and we had to go through every one to indentify the correct door we originally stored away. We wasted 1/2 hour but what made it worse is she said to me "Phil you're the builder you can sort it out.

Before our work was completed she decided to start painting the new bathroom & laundry nook, this action again created a problem for us. (See attached photos)

We had our skip bin on site and despite me asking her to stop putting her rubbish in it because our work was not complete and we needed all the room possible she kept dumping her garden clippings, tile pallet, paint buckets, off cut tile from her tiler the list goes on. Consequently we did run out of room and we had to take our rubbish in our utes. (See attached photos)

Our contract still had 12 days to completion and she came up to me saying she will be changing the entrance lock in 5 days because the agent she appointed to rent the house out would need access and we would have to contact the agent for access. I immediately made her aware of our uninterrupted access clause in our contract and if she changed the locks before our completion she would be in breach.

Every time we sent her an email she kept saying "I can't get in my emails" but when we sent her the quote and contract she had no problems opening her emails, go figure. The list goes on.

All in all it is unfortunate when a client signs off on a contract and then questions it. We carried our work as per the contract.

Makes no sense to me why Marjorie chose to be difficult to deal with.