Fireplace Installers & Retailers in Kitsap County, WA

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“Holliday Masonry provides great workmanship and design. Their field staff are some of the best in the business. Holliday masonry has provided my company a valued service for the past 15 years. Jamie Holliday is always on top of the latest products in waterproofing, flashings, and masonry materials. I highly recommend Holliday masonry.”

“We are a custom home and remodeling contractor who has been using Heritage Fireplace Shop since our original formation in 1967. They have always provided excellent customer service throughout the years. We would highly recommend them for any future fireplace projects. Thanks for be such an outstanding vendor! We really appreciate all the work you do!! Mike & Cheryl Ritzman Ritzman Construction LLC”

“Don arrived a little early which is a good thing. He was professional and courtious.Don finished the installation within the predetermined time, that was nice too. I am pleased Lowes uses Cressy Door Company.”

“Always top notch across all their product lines. Delivery is on point and their customer service is wicked stellar. They are #1 in the business of stoves, inserts and fireplaces.”

“Love the custom BBQ island. Ryan Totten is amazing sales agent to work with. I highly recommend working with Rich’s!”

“We have just purchased a set of patio furniture at Rich’s for the Home. Sheryl was our sales and design consultant. We were very impressed by her terrific customer service. From the time we entered the store Sheryl helped us every step of the way with patience and a designer’s knowledge. She totally went beyond what one would find in almost any retail stores. We look forward to buying additional outdoor ware in the future.”

“Great product. Our customers love the electric fireplace we have wired from this store. The AmantII is a customer favorite in custom homes and wall great design.”

“This is the most innovative product we have ever had available since our store opened in 1979. It is the pinnacle of fireplace manufacturing, technology and craftsmanship. As a company, we are installing these in residential and commercial applications. Travis Industries is there whenever our clients or staff has questions and the manufacturer goes above and beyond to make sure the end product is the best the industry has to offer, the features are endless....why would you want anything else?! DaVinci has it all! Our 120" x 20" pier model in our showroom impresses everyone who views it. Thank you to the Travis Industries team!”

“The owner of the company drove quite a distance to talk with us about the possibility of a pellet insert for our home to reduce heating costs. . We were so impressed with his knowledge, and consideration for our situation. In the end, he felt that there might be better alternatives for our situation than the products he sells. We were so amazed with his honesty, and putting our needs before his business.”