Better Timber flooring

Better Timber Flooring installed hardwood timber floors through the bulk of our house in early 2018. The floors initially looked great, but gaps and unevenness developed over 2018 in much of the house. We engaged an ATFA-accredited inspector in late 2018, whose report found that the method of installation by direct fixing to concrete was a "high risk" method and that the installation was in decline, and required remediation and possible removal and replacement of the entire floor. They also found that the low humidity at the time was an exacerbating factor. Better Timber Flooring did not provide a written response to the report in spite of repeated requests. We didn't want to rip up the floor so we left it as is. Over subsequent years, some of the cupping and gaping improved but other areas remained a problem. The floor condition now seems fairly stable, so we requested a warranty service in 2024 on the worst remaining gapping, and a new splinter that had appeared in one of the gaps. BTF have not responded to our email or followup facebook message after one month.

Nathaniel & Nathan from better timber floors did a fantastic job when we needed correction to a fault in our engineered timber floors (laid by a different company) these guys were professional, punctual, had great communication. We were quite nervous having to vacate our house and leave it in the hands of strangers but these guys were very easy to work with, always touched base each day on progress, moved and re-set all our furniture with care and did a superb massive job of res-sanding and applying new finish to our entire wooden flooring. Floors look even better after their work was done snd aftercare is 10/10 with any questions or assistance I’ve needed after.

We couldn’t be happy with our beautiful recycled timber, herringbone floors that Better Timber Flooring provided. Great to combine beauty and sustainability. Highly recommend.

Love the new timber floor, thanks Paul & team with a very special thanks to Fletcher who really took it upon himself to make sure the floor was laid meticulously.

I can highly Paul Gaunt to anyone looking at putting in timber flooring. Paul is a true professional. From the start of the quoting process to the beautiful finished product he was a delight to deal with. He is meticulous in his approach and really cares about his work – to the point of being amusingly obsessive about individual pieces of timber. He has also always been available for advice on long term care and maintenance of our floor.

Paul is a very knowledgeable and an extremely professional timber specialist. he knows a lot about the timber flooring and his recommendations are well respected within the industry. i have seen many of his jobs, some at a large scale, and cannot fault any of them. if you're looking for peace of mind or if you have a complicated job, Paul is the man! (Timber flooring retailer)

I had Paul from Better Tomber Flooring install solid blackbutt floors about 9 months ago. It was a little over two weeks between quote and the job being completed, and Paul and his team were extremely helpful, easy to talk to and happy to negotiate. The end product is exactly what I was after and i've had no problems with warping or shrinking boards. Would happily recommend.

We have recently had our new Blackbutt Floors installed by Paul from Better Timber Flooring and could not be happier with the level of service and friendliness he and his team have show us throughout the whole job. The completed job looks amazing, thanks Paul for the great work you have done. Andrew and Mel.