We focus on timeless, Scandinavian design to create our furniture collection. All our furniture is commercial grade quality, designed to be part of your life for many decades. Find timeless furniture you can afford to love at Icon By Design.
Furniture Delivery, Furniture Sales, Pre-Order Furniture
Houzz Customer Service Award 2020, 2019, 2018 2017 Telstra Business Awards Finalist 2019, 2018, 2017 GALA Retailer of the Year Award 2017
3 Houzz Awards
3 Houzz Badges
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53 Reviews for Icon By Design
Buyer beware. Sadly, i’ve had a poor experience with their customer service team. While their sales staff were excellent , once i had a problem, that was where a warranty is deemed worthless. I bought PU leather astrid chairs as the sales person assured me that they were durable. I have had Pu leather and proper leather lounges and chairs before and never had an issue. On exactly the 2 year mark i noticed 1-2 small tiny holes/peeling on all 4 of my chairs in varying places, I thought it was odd because they were not punctures and happened on all my chairs of which 2 barely get sat on at all. I called the sales team at the store and the staff member was super nice and helpful and told me that it was odd and although i was a couple of weeks out of my warranty , it would be fine if it was a fault. So i emailed their customer service and sent them photographs of the little dots. They came back to me and said that they have never had an issue before and that it was a wear and tear issue and that i was out of warranty. Firstly - just because there’s never been an issue like this ( or they dont want to admit it) , doesnt mean mine arent faulty. Secondly - wear and tear are holes and tears and obvious signs of wear , but my chairs are in amazing condition apart from these strange peeling dots. If dining chairs cant last 2 years without faults in the leather, thats not good quality. At first their only resolution was “ you can buy these Guardmans products to protect your chairs” I told them that the sales person gave me these initially and had been the products we were using . Then they told me i was given the wrong ones. So i asked if they could escalate it to the head of their team. Then the head of the team came back and refused to help furthur. Will not recommend.
Good furniture. Professional service. Follow through and support after sales excellent. We are planning a few more items in the future.
I put a down payment $1700 for a dining table and chairs to be delivered 2 months later. I asked for a cancellation of the order and a refund for the down payment. Although the table hasn’t been manufactured yet, they refuse to cancel and asked for $700 cancellation fees. Very disappointed. I recommend you check before you buy their refund policy for orders cancellations. Lodged a complaint to fair trade.
Comment from Icon By Design:
Hi there, Many thanks for taking the time to share your thoughts with us. It certainly is important to always understand the terms and conditions when making a large scale purchase. You can always view our full terms and conditions in relation to refunds and replacements here https://www.iconbydesign.com.au/refunds-returns as well as with all quotes and invoicing information sent. We can see that you requested a cancellation 3 weeks following your purchase and these conditions were fully outlined at the time. We can also see that the table has been allocated to you and awaiting the arrival of the chairs that are currently in production. Many thanks again for your feedback and please do reach out if we can offer any further information or assistance at all.
Icon by Design Customer Care Team
Icon by Design Customer Care Team
Very happy with the console I purchased. Perfect for my new office suite. Simple design. Quality. Iconic. Staff were very pleasant throughout our interactions. Process from engagement to receipt of goods went very smoothly. Would certainly do business with this company again.
Does anyone have an issue with Icon By Design's product quality? Please get in touch with me. We are experiencing extreme difficulty to ask Icon By Design for remedy of the poor quality tables. NSW Fair Trading intervened, and they still refuse to do anything. We spent over 3000 dollars for two pieces of broken furniture. We are escalating this to the NSW Tribunal. Bruno King Size Bed Frame (1999 dollars ): bedhead piece got loose from the rest of the bedframe about six months after purchase, and the rest of the bedframe also became very unstable. Icon by Design posted us spare attaching plates, but within a few weeks, the bedhead and two legs became loose again and the frame unstable and swings again. Tabias Drawer Bedside Tables (1198 dollars): lacquer finishing on the bedside tables cracked and flaked within 3 months of our purchase. We have never exposed the bedside tables to moisture, heat or harsh chemicals. The regular items we place on the bedside tables are a pair of lamps, a pair of glasses (usually placed on coasters and have no leak
I purchased pieces from this company
Have absolutely loved all the pieces we have purchased from Icon by Design. The TV stand in the living room is a particular favorite with the low profile, and storage with both drawers and a cupboard behind sliders. The pieces in the bedroom are same style, and just gorgeous. Love them all.
We researched extensively to find the 'just right' dining chairs that were stylish, comfortable and made of solid wood. After a follow-up visit to the Richmond showroom, we knew we had found our chair in the Nestor. The professional, yet warm, advice and product knowledge of the staff was exemplary, in particular that they pointed out that the chairs had a lower seat height than typical. This was important for us to then have a table made to suit our chairs. All friends and family comment on our chairs. We look forward to enjoying having them as part of our daily life for many years to come. We also bought bedside tables that we are very happy with. This company is fantastic in every respect: product knowledge in the showroom, ordering, delivery and communication.
Client in their retail store
I bought the Malta dining room table for my university age son to use as a desk. He loves great design and chose it himself. The table is incredibly solid and well made, very stylish and great value. The customer service and help in sorting the various options was excellent. My family is very concerned about our disposable society and I’m certain this desk/table will be with my son for a very long time!
My mother moved into a new retirement unit earlier this year and as we set out to look for furniture we came across Icon by Design. My mother fell in love with the table and chairs and then added the sideboard and easychair. The furniture is perfect in her unit; the streamline design is great in the smaller space and she can still seat 10 around the table with ease. My mother has received many compliments from all her visitors and fellow residents. The staff at Icon by Design were patient and helpful and all was delivered and assembled in good order.
Purchase from them
Second purchase from this store as I slowly furnish my room at work and home. beautifully made, quality dinning table and 10 chairs. Fantastic service, well Made furniture at reasonable price.
Purchased furniture online
Ordered the Magnus Dining Table in Oak and a bookcase based entirely on pictures on the Icon By Design website – as we live in Queensland, we were unable to view the products in person. Before committing to the purchase, I did check online reviews and queried quality on a Facebook group. Feedback was positive in both reviews and a number of people who had visited the showroom all assured that they were impressed with the quality of what was on display. The table and bookcase that arrived are beautiful and of superior quality. Very impressed with the purchases and I can't fault the fantastic price point/s (the bookcase we ordered was a factory second, and for the price, it was a steal!). Will definitely consider purchasing Icon By Design furniture again in the future!
I purchased goods through this company
I absolutely love my dining table and chairs purchased from Icon by Design. Rosemary at the Castle Hill store was nothing but honest, helpful kind and pateint with us when we were trying to decide on a chairs to match a dining table I had been trying to find - EVERYWHERE. Whilst there were delays and not many updates with regards to the order, every time I had called to check staff on the phone were super helpful and apologetic to the order not being delivered by the estimated date. Delivery staff on the day were wonderful and very kind and helpful as well. Extremely happy with the decision to purchase through Icon and cannot wait to buy more things for the home :)