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This is a little unfair as we think you are only telling part of the story. We have supplied 15 suggested replacement tiles, all of which you have rejected and you will not give us access to your home to replace the two chipped tiles. We have deemed your request for $5,000 in compensation excessive for two chipped tiles. As we have told you many times, as recently as today we would be more than happy to do the work and replace the tiles for you.