We have been really disappointed with our dealings with Terrazzo & Stoneworks. When approached initially they seemed interested and organised. In July 2016 we contracted them to cast a tile hearth and plinth for our new home build. We had an idea of the design we wanted but the drawings we received we so "spare" that we couldn't really tell what was going to be built. We requested more detailed drawings but this request was turned down so we visited to clarify what was to be built and thought that we were all talking about the same design. We were told that the jobs would be completed in 4 - 6 weeks but that before starting a sample of the terrazzo would be made for our approval. When the 6th week was approaching we contacted them to see where things were up to and were told that our job had been completed. We went to have a look and although the workmanship looked great the colour of the stones used and the design of the plinth were both completely different from what we had requested. We explained that had they followed their own stated procedures we would never have given the go ahead in the stone mix that had been used and requested that they remake the job. We also clarified the design of the plinth and were told that what we wanted would cost more than the original quote so in mid September we paid the extra despot on the expectation that within four to six weeks the job would be completed. Two weeks later we were asked to come to view of sample of the stone mix which was satisfactory and because, despite several email requests, we had not received drawings of the design, we took a very rough sketch of the plinth design with us and again requested that they send drawings asap. Many phone calls (that were never returned) and visits to the factory later we finally received the floor tiles at the ed of October but no drawing for the plinth and no firm undertaking of when these or the product would be available. My partner and I and the owner of the construction company building our house have made multiple requests to this company for a timeframe for completion of this work but have not been able to get any response from them. We are unable to get final sign off on our build because we cannot install our fireplace and wetback system till we have the plinth to sit the fireplace on. We are so disappointed - this stonework was/is(?) literally going to be the heart of our home and we were looking forward to something original and NZ made. We've lost all enthusiasm for the work and know that every time we move around our home and pass the fireplace when/if it is ever completed we will be reminded of the disappointment, stress, anger and confusion that surrounded our dealings with Terrazzo and Stoneworks.
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