Expensive Table Fell Apart – Company Refuses Refund!
I purchased a dining table from YNDÉ Interiors (Order #2482) expecting high quality, but instead, I’ve had nothing but issues from the start. The first table I received had separation at the tabletop joints, so the company sent a replacement. However, the second tabletop also had visible cracks at the joints, which I reported within their 14-day window. I was told this was “normal,” so I trusted their explanation.
Over the past few years, the cracks have worsened significantly, despite my efforts to protect the table—including purchasing a custom glass top. When I recently reached out to request a refund due to the worsening defect, YNDÉ Interiors refused, claiming too much time had passed. Instead, they offered yet another replacement, which I do not trust given their track record of poor quality.
A well-made piece of furniture should last far longer than three years without falling apart, yet this company refuses to stand behind its product. Any reputable retailer understands that furniture is a long-term investment, not something that should be replaced every few years due to defects.
Their refusal to take responsibility has left me with no choice but to escalate this matter through Consumer Affairs. I strongly advise against purchasing from YNDÉ Interiors unless you are willing to take a risk on poor craftsmanship and a company that does not honor quality expectations.
