Benchtop Installation, Benchtop Repair, Custom Benchtops, Granite Benchtops, Marble Benchtops, Natural Stone Benchtops, Quartz Benchtops, Splashback Installation
Northmead, Sydney, Parramatta, North Sydney, Sutherland, Chatswood, Bondi, Manly, Kellyville, Cronulla, Coogee, Vaucluse, Mosman, Marrickville, Randwick, Bankstown, Liverpool, Oran Park, Hurstville, Bella Vista, Marsden Park, Cherrybrook
It was our pleasure working with you to achieve such great results in your home.
On behalf of everyone here at Stone-Tech, we thank you for taking the time to share your thoughts with us.
Marketing & Sales Manager
Thank you for your review.
Through the 34 years of trading we consider every job to our clients as an achievement. I investigated the matter and this is my view of the matter:
All cabinets and supports under Benchtops even floors are subject to movements and settlements.
Stone being a very solid doesn't have the flexibility to adjust and bend or bow to follow these minor movements. That's how 'Joints' become important to allow for these leveling compensations.
18 months after installation (in your review) is quiet correct for these movements to show and open gaps. We service (as covered by Stone-Tech warranty) 12 months after installation free of charge even if it is not our fault (it could be any of the above reasons).
I'm sure you will appreciate that we need to charge (small fee) to service after the Warranty period to maintain our level of Quality Service.
thank you again for you comments.
Hisham Janabi | General Manager