Creative Homescapes

We hired this company to replace our old deck and during this process we noticed many problems. We listed the many legitimate issues with that need to be fixed and we previously emailed them about these issues to give them the opportunity to correct all these problems. They said we'd be able communicate with them and their company's operation manager to address these problems. It's clear the intention of their company was not to address any of these issues as their company demonstrated on Monday September 26. It was completely unprofessional to show up with only the intention of loading up the wood and avoiding the opportunity for us to show you these problems. The deck frame your company built is not code-compliant. Improper ledger board ( missing joist hangers, not caulked ) Improper girder ( only used regular wood screws to connect girder into sides of support post ) Improper cement footings for pergola ( uneven ) Improper use of all support posts ( used as guardrail posts ) Missing girder for upper deck support Missing connections ( bolts, joist hangers, hurricane ties, structural screws, post to beam connectors, guardrail brackets ) Most of the wood used is already splintered/split ( especially the 4 x 4 support posts ) The entire deck frame is only relying on the sheer strength of regular wood screws attached to sides of the splintered 4 x 4 support posts It's very dangerous and needs to be replaced already. We requested a full itemized list of what they charging us for, down to the cent as this is required. As they requested we put down a deposit more than the customary 10 % deposit. In this case it should have been $3150 only. We feel they took advantage of this and are keeping more than what their company is actually untitled to for the service they provided us. The itemized list as to what this company did is as follows... Tear down and removal of old deck Auger 7 holes, pour 7 cement footings using sona tube. ( 3 of which are uneven ) Your workers partially framed a deck improperly and very dangerous that it needs to be fixed. Most of the wood used has already splintered/split especially all 4 x 4 support posts. The wood this company used was obviously not properly inspected before use. Their company operations manager and crew took back most of the wood for this job that was bought with our deposit so we are not responsible for the cost of the wood that was taken back. We gave them an opportunity to rectify these mistakes but their company had chosen to quit. This has resulted in us incurring damages as having to hire another contractor to replace the entirety of their company's improper work. We are extremely disappointed with this company's service and poor quality workmanship. We honestly feel there should be consequences for their unprofessionalism and negligence to warrant a full refund, that would be satisfactory.

Would not hire, nor recommend this company. They do not live up to their word and promises to stand by there workmanship. A patched up pool liner that they have tried to fix five times, that does not fit properly and continues to leak at one inch a day is not acceptable. But the owner says our request for a new liner is unreasonable. They also do not come out to fix other issues when they say and don't even have the courtesy to make contact to say why. This is only the tip of the iceberg, everything with this company seems to be a headache. Save yourself a migraine and use a reputable company that cares about there workmanship.

Worked with Creative Homescapes on my backyard. Highly recommend them. Worked my wife and I to design the backyard, and working with me to break it down into stages. Any issues that came up - as all jobs do - Creative Homescapes immediately made them right. Amazing customer service, which I've found rare. 100% will be using them going forward.

Tried to have this company do work last summer & met with a salesman, told him I'd come in to see some of their products. He insisted on me waiting to come in until he had the quote done, weeks passed. I called & left a message & never heard back from him or the company. Too bad looks like they do good work but obviously they didn't need my business so would not recommend them

This company provided landscaping at my new home prior to moving in. They were timely and professional. I will recommend them to anybody.

I recently had a vinyl fence installed by Creative Homescapes. From my initial contact with Mark to the finished fence I found the service very professional,courteous and prompt. Mark came to do the estimate and he assured me that everything would be taken care of and it was. The installers Ken and Keane were very efficient.They cared about doing a good job not just getting the job done.They seemed to take pride in their work. Because of this positive experience I will definitely use. Creative Homescapes .again Derna Gobbo

The landscape designer was professional and skilled. The hardscape (stone patio and walls) installers were absolutely fantastic. The carpenters and landscape workers were professional and worked hard to complete the project. Overall this was a very positive experience. The only serious downfall for this company - and it is a serious one - is their lack of follow up or response to customers calls or emails. You can wait days or weeks for a response. They are quite pleasant when you do connect with them, but the sheer effort of making contact about even the smallest question or issue is a concern. Even when you are asking a question about future work or purchases, they have trouble responding in a timely manner. This is an issue I have experienced with a number of suppliers/contractors, however for some reason this company was about the worst with this issue. It is really a shame, their work is stellar and I would think seriously about using them again - if only they could fix their lack of communication with customer issues. I have and would continue to recommend this company for their creativity and quality of work but feel it necessary to add the caveat about the challenges in having responses from staff with the company.