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August West Chimney & Fireplace Concepts

August West Chimney & Fireplace Concepts

Average rating: 4.2 out of 5 stars5 Reviews
Fireplace Installers & Retailers
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About Us

*Authorized Mendota Hearth Dealer* August West is a full service chimney/masonry company with two hearth retail stores as well. From wood, gas, and pellet stoves, fireplaces and inserts, to custom mantles, stone work and all other fireplace related products. Chimney relining, repointing, rebuilding, pour liner systems, chimney sweeping, and more. All work performed by our own employees and not subcontractors.

Services Provided

Chimney Inspection, Chimney Repair, Custom Fire Pits, Custom Fireplace Mantels, Electric Fireplace Installation, Electric Fireplace Repair, Fireplace Installation, Fireplace Repair, Gas Fireplace Installation, Gas Fireplace Repair, Outdoor Fireplace Construction, Pellet Stove Installation, Pellet Stove Repair, Wood Stove Installation, Wood Stove Repair

Areas Served

Abington, Accord, Brant Rock, Bridgewater, Brockton, Bryantville, Duxbury, East Bridgewater, Green Harbor, Green Harbor-Cedar Crest, Greenbush, Halifax, Hanover, Hanson, Hingham, Humarock, Kingston, Marshfield, Marshfield Hills, Middleboro, Minot, Monponsett, North Marshfield, North Pembroke, North Plymouth, North Scituate, Norwell, Ocean Bluff, Ocean Bluff-Brant Rock, Pembroke, Plymouth, Plympton, Rockland, Scituate, South Duxbury, South Weymouth, Weymouth, Whitman

Category

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11 Projects

Photo of a mid-sized traditional formal enclosed living room in Boston with beige walls, light hardwood floors, a standard fireplace, a stone fireplace surround, no tv and brown floor.
9

Mendota Products

Cohasset, USA
Inspiration for a country home design.
3

443 Broadway South Boston

Boston, USA
Design ideas for a small traditional backyard patio in Boston with a fire feature, natural stone pavers and no cover.
2

Marshfield stone & stove install

This is an example of a mid-sized transitional formal enclosed living room in Boston with white walls, light hardwood floors, a standard fireplace, a metal fireplace surround, no tv and brown floor.
1

South Boston - Montigo L52

Design ideas for a small contemporary formal enclosed living room in Boston with white walls, concrete floors, a standard fireplace, a stone fireplace surround, no tv and grey floor.
1

45 Province St Boston - Penthouse

Design ideas for a mid-sized contemporary formal enclosed living room in Boston with white walls, light hardwood floors, a standard fireplace, no tv and beige floor.
1

White Fireplace

Duxbury, USA
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Business Details

Business Name

August West Chimney & Fireplace Concepts

Phone Number

+1 781-829-9895

Website

www.AugustWestFireplace.com

Address

6 Riverside Drive
Pembroke, MA 02359

Typical Job Cost

$250 - $1,000,000

Followers

72 Followers

Socials

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Credentials

1 Houzz Award
Best of Houzz 2018
2 Houzz Badges
Recommended on Houzz
250 Ideabook Saves
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Write a Review

5 Reviews for August West Chimney & Fireplace Concepts

Average rating: 4.2 out of 5 stars4.2|5 reviews
Work Quality
5.0
Communication
5.0
Value
5.0
H8
HU-883205622
Average rating: 5 out of 5 stars
Jeff came up to inspect my 110 year old fireplace and discovered it was unusable fire hazard. Sellers did cosmetic work to give impression safe and ready to use. Jeff provided valuable technical expertise and is a true professional.
CH
chenry9514
Average rating: 5 out of 5 stars
August West’s technician, Joe, was friendly , professional and knowledgeable. He quickly diagnosed the problem with my new Regency fireplace and fixed it thoroughly. He fixed and cleaned the unit, installed the fire glass crystals, and tested the unit continuously for proper function. He also made the remote control function usable as an option. I was very pleased with Joe and appreciated his dedicated attention to detail. He also taught me how to use it correctly and on proper maintenance. He answered all my questions and it was Well worth the $325 service fee. Thank you Joe!
August West Chimney & Fireplace Concepts
Comment from August West Chimney & Fireplace Concepts:
Charlene, Thank you very much for the review as we sincerely appreciate you taking the time to do so and we equally appreciate the opportunity to service your gas fireplace previously installed by another company. Please don’t hesitate to refer us to any friends and family that are in need of fireplace service and thank you again.

Sincerely,
Curt
AS
Andrew Schwartz
Average rating: 1 out of 5 stars
In April of 2017, I brought in my electric fireplace to be repaired. The "scrolling motor" burned out, so they replaced it. Fine. 7 months later, the unit broke again. I contacted "Curt" who said I could I bring the unit in again. One month goes by and I get no phone calls. So, I call them and I get, "We know nothing about yout unit. We'll have Curt call you." (I get no phone call) Another month passes by with no call. I call back again and finally someone tells me my unit is done. They replaced a light bulb. It cost me $126. Two months, no phone calls, 1 light bulb, and $126....oh yeah, and they broke the light knob on my unit....which of course they denied. I'm extremely disappointed with this place. I've called them several times so I could speak with Curt, but he never calls me back. I do not recommend doing business with them. If I could give ZERO STARS, I would.
August West Chimney & Fireplace Concepts
Comment from August West Chimney & Fireplace Concepts:
Andrew, I'm sorry you felt obligated to post a negative review and my apologies for not getting back to you sooner than hoped. We offered to provide a service to you on an electric fireplace bought elsewhere, as we happen to sell the same brand. The first repair made was more than just like bulbs as the 'flickering motor' needed replacement in addition to the light bulbs themselves. The bulbs were replaced at our cost.

Fast forward nine months you called and said your fireplace wasn't working and was is it under warranty. I explained that likely it wasn't under warranty as replacement parts generally aren't covered for very long by the manufacturer but we'd have to take a look to see what was wrong with the fireplace before knowing.

Seeing that you brought your electric fireplace into our business during the height of our busy season, we unfortunately couldn't get to the diagnostic sooner than hoped. After finally having time to do so, my service tech took the fireplace apart, checked the system from top to bottom and realized the only thing wrong was the light bulbs needed replacement. We can't warranty light bulbs of course, therefore my tech drove to Lowes, bought new light bulbs at our cost of $25.67, re-installed the light bulbs and put the fireplace back together. Our service rate was $95 to cover our service tech's time, driving to Lowes, etc to repair your fireplace.

Again, my apologies for not meeting your expectations on this service so perhaps you'll find another source for your fireplace repairs moving forward.

All the best,

Curt
Lynn Coady
Lynn Coady
Average rating: 5 out of 5 stars
My husband and I were looking to install a pellet stove in our home. Curt's team in the showroom as well as in the field were professional, knowledgeable and courteous. His sales team helped us choose the right manufacturer for our needs. The install crew did a great job with the install, cleaning up after themselves and sharing more information with my husband. The office crew at the showroom were terrific helping me in many ways. I would certainly recommend August West for your home!
August West Chimney & Fireplace Concepts
Comment from August West Chimney & Fireplace Concepts:
Lynn, thank you for the review as we appreciate it as well as your business.

Best,
Curt
MM
Maria Morgan
Average rating: 5 out of 5 stars
Curt and his crew were great! From the show room to the installation of our new gas insert. We would highly recommend them. Even when we needed him or his crew to come back, they were there within the next business day and resolved the issue. Very happy!
August West Chimney & Fireplace Concepts
Comment from August West Chimney & Fireplace Concepts:
Lynn, many thanks for both your review and your business. Don't hesitate to reach out in the future.

Best,
Curt
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7 Ideabooks

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1 Comment

Commented: why is the whole picture upside down???Must have uploaded incorrectly, but we can assure you the fireplace is not upside down :)
November 6, 2012
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