ILVE Appliances

After being told on Friday I could pay and pick up cooktop on Saturday from showroom it then not being available and the showroom manager being absolutory rude to me and tells me that it doesnt matter the store is going broke and to be honest its no wonder if this is how they speak to people. I try coming again like I am told Monday morning to arrange pick up time after driving 2 hours again to the showroom which is closed. I call and speak to operator that said I can come to the warehouse I just need to be there by 3pm. An hour later I get a call back to be told they cant sell me this cooktop. They have charged my credit card and it will take 3-5 business days to return my money. Absolutely appalling service