IWA Wine Accessories
Best of Houzz Winner 2018
Wine Cellar Design, Wine Cellars, Wine Cabinets, Wine Storage, Wine Coolers, Wine Refrigerators, Wine Racks, Custom Wine Racks, Custom Cellars, Wine Accessories, Wood Wine Racks, Wine Cellar Racks, Personalized Wine Accessories, Le Cache, CellarPro, Wine Luggage, Wine Glasses, IWA Design Center
Petaluma, Los Angeles, San Francisco, San Diego, Houston, Dallas, Austin, Orlando, New York, Chicago, San Jose, San Rafael, Napa, San Antonio, Miami, Tampa, Philadelphia, Atlanta, Columbus, Boston, Phoenix, Charlotte, Raleigh, Seattle, Denver, Minneapolis, Nashville
2018 Winner of Residential & Restaurant Design from VintageView 2017 Winner of Best Modern Commercial Wine Cellar from VintageView Included in Northbay Biz 2016 Top 500 2015 Winner of North Bay Business Journal Top Manufacturer Nominated for SBA Small Business of the Year for 2015
I recently purchased a loft 800 wine fridge from IWA. The unit while advertised well came damaged and inoperable. When I brought this to the attention of thier CS team I was asked to document before they'd assist. After documenting they said they needed to pick the unit up and recieve it back at thier facility before they'd refund my purchase. Much better optIons and service on Costco.com if something goes wrong with a costco order they own it and make the customer whole. I emailed with Bruce one of the owners and he told me as a courtesy they'd be paying the return freight on the damaged unit, wow what an offer!! Horrible experience would not reccomend to anyone shopping for a wine storage solution!!!!
Reply from IWA
Justin, we're very sorry that your wine cooler was damaged during shipping. Because you waited almost a full month to report the shipping damage, we were unable to file a freight claim for the damaged unit. Nevertheless, we agreed to arrange for the return shipping of your damaged wine cooler and issue a full refund upon receipt of the return. Unfortunately, we cannot issue the refund until we receive the returned unit. This delay in issuing your refund shouldn't be more than a few days, and as far as we know our policy is standard for all retailers, including Costco. If there's something more that you need from us, please let us know.