Crystal bathrooms

My experience with Crystal Bathrooms was extremely disappointing. Initially, they quoted $35,000 for my bathroom renovation, but after demolition, they demanded an additional $25,000 for items they claimed were omitted.They said if I would not pay it and decide to cancel the contract, they would charge me for the two weeks of preparation. This blatant attempt to extract more money was infuriating. The quality of their work was appalling. The finished bathroom was a disaster, with numerous flaws and shoddy craftsmanship evident throughout. The floor is incredibly uneven, and their solution was unsatisfactory – placing a tiny piece of wood under my vanity, leaving a massive gap. When I raised concerns with my foreman, James, I was met with dismissiveness and rudeness, labeled as a 'needy client.' They failed to check or measure if their work met standards. Despite my requests for a report with their measurements, I've received no response. Even the walls are uneven. When I provided photographic evidence of their poor workmanship, they shamelessly dismissed my complaints, insisting the pictures were misleading. They also botched a wall installation in my bedroom, ignoring our concerns about misaligned doors. Despite our efforts to address these issues, they claimed everything met NSW standards, which was absurd. Their incompetence was further highlighted when the door they installed came off its guides. Their response? Blaming us for misuse. What was meant to be a 3-4 week project dragged on for an agonising 4 months, with constant delays and excuses. I've had enough. I refuse to deal with Crystal Bathrooms any longer and strongly advise others to avoid their subpar services.