LIVstyle

We bought a unit from them which was advertised as a unit with balcony screens. The balcony screen is one of the reasons we decided to buy this unit. However, the unit was not built as per the advertised drawings. The balcony screen is missing and the wardrobe was cut short. This issue is clearly a false and misleading claim. According to Australian Competition and Consumer Commission, "businesses are not allowed to make statements that are incorrect or likely to create a false impression. This rule applies to their advertising, their product packaging, and any information provided to you by their staff or online shopping services.It also applies to any statements made by businesses in the media or online, such as testimonials on their websites or social media pages. It makes no difference whether the business intended to mislead you or not. If the overall impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law." We had raised this issue to them 6 months ago and we only got a response from them through the agent Raywhite after 5 months. I believe they only responded as we mentioned that we will seek legal advice from a solicitor and the Australian Competition and Consumer Commission. They said they have agreed to complete the outstanding issues, but they never advice how they are planning to do with the balcony screen. We haven't received any advice until now. We don't feel that they care about our concerns. Last but not least, they are partnering with Cemento Group, which is also the builder of our apartment. We think they are another disappointment as they didn't really show commitment in finishing off the building defects of our unit. Some of the defects were even created by them during their visits to fix some defects. The defects are still unfixed after 6 months. So anyone out there who is going to buy a property from Livstyle and Cemento Group, please be extra careful with all the inclusions and exclusions. Also make sure that they will fixed all the defects in timely manner. *We will continue to rate this company 1 star until they address our issue.