Profound Homes, Custom Homes

Profound Homes. Delivering Profound disappointment and Profound dishonesty. My architect referred me to Profound, and much against my better judgement, I thought I would give them a go. We shortlisted Profound and 4 other builders for a tender response. Each builder was given the full planning and engineering drawings and documentation and asked to provide a quote. Profound provided a slightly cheaper quote that the other builders. Based on the architect recommendation, we said no to all the other builders and accepted the Profound quote from Kade. We immediately asked Kade to provide a detailed contract that we can take to the bank. This is when he started delaying continuously. He wanted the funding and the site to be completely ready so that he can start the build as soon as the contract was signed. He said that reducing the gap between contract sign date and start date will reduce the price variation risk. This seemed fair, so we gave notice to the tenant, organised demolition and got all the bank funding pre-approvals ready. Still no contract inspite of many discussions with Kade. Once week before the agreed start date, Kade suddenly produces a revised ‘verbal’ quote which is now $300,000 higher. A massive jump which makes his quote the worst of all the other builders. He is also completely rude when giving this shocking figure and claims that the architect has not given him all the detailed drawings. This is not true because the architect sent the exact same specifications to all the builders and there were no changes. He could not explain the $300,000+ increase and made some pathetic comment about how the cupboards and caroma sink we had chosen were higher than the very low quality product he uses. A builder who manipulates the quoting process and then leaves the client high and dry is very dangerous. This shows that Profound is dishonest and are seeking to cheat the client right from the start. Even with the unexplained $300,000 increase, he is saying that there could be further increases and he can’t guarantee any kind of completion time. Not 12 months. Not 15 months. Could be anything. This is for a dual occupancy build of just 2 townhouses. Also, Kade and Profound have no idea about even very basic quality. He was struggling to work out how to manage the edging between tile and timber flooring. This is something any decent builder can do in their sleep. Maybe Kade is used to building sheds in the outback. Now I’m back to square one and have to go out to a completely separate group of builders. I have lost at least 6 months of time right at the start, and lost a huge amount of money because of this thief. The architect who recommended Profound is highly embarrassed and said he can no longer recommend this useless company. Keep away from Kade and Profound Homes. The only thing Profound about this company is their Profound dishonesty and the customers Profound disappointment at the end.