Door City

There is no option for zero stars - one star is way to generous! What an awful, unprofessional and downright rude company to deal with. From the moment they took my money and promised 4-6 week turnaround which eventuated into 12 weeks. No progress reports, no call backs, no customer service. Door was fitted and did not look or feel right so complained initially and then told it needed to ‘bed in’. Waited another month and the called to complain again about how ill fitting the door was, the lock wasn’t right, the door wasn’t water proof (big gaps). Lots of excuses, lots of unreturned calls, call screening (never answering my calls). Outrageous. Finally the fitter came out and inspected and told us straight up it wasn’t right - did a botch fix but told us we needed a new door. Branch Manager (Jay) claiming no liability due to Suncover - or lack of. Apparently all our problems come from sun exposure on the door. At no stage of the sale process - including them coming out to inspect the premises and measure up for the door to be fitted (!) did anyone ever bring to our attention the fact that the doors they sell are not fit for any sun exposure (even though they are sold are exterior doors!) Then the regional manager got involved and we hoped things would improve. We were offered $1000 back (from over $3k+ original door) and we would have to put in writing we would not put up any reviews. They also sent a quote for $3.5k for (quote) ‘a door fit for purpose’. We have rejected this. Bad products, bad quality, bad service, rude managers.... please don’t waste your time or good money here folks.