Lumber Furniture

Dear Sandra ,

We deeply regret to hear about your disappointing experience, Sandra. Ensuring timely communication and delivery of high-quality furniture is paramount to us, and it's disheartening to learn that we fell short of meeting your expectations in this regard.

We sincerely apologise for any inconvenience caused. Admittedly, the post covid landscape was a tricky time to navigate for manufacturing, however we did our best to provide updates during that time. Thankfully we are through that now in 2024.

Your feedback is invaluable to us, and we take it seriously. We would like to actively investigate the communication issues you encountered and are committed to making necessary improvements to prevent similar situations from occurring in the future.

We understand the importance of transparency, reliability, and responsiveness in our interactions with customers, and we are genuinely sorry for any frustration or inconvenience this experience has caused you. Please know that we are dedicated to resolving this matter promptly and restoring your trust in our company.

If you're open to it, can you please provide your full name and invoice number as we would appreciate the opportunity to discuss your concerns further and work towards a satisfactory resolution. At this point we don't know who you are. Please feel free to reach out to us directly at enquiries@lumberfurniture.com.au so we can address any outstanding issues.

Once again, we apologise for any inconvenience you've experienced, and we thank you for bringing these issues to our attention. Your satisfaction is our top priority, and we are committed to earning back your trust.

Sincerely,
The Lumber Team

Thank you so much Shaun for your lovely review. Your table and chairs look perfect in your home.