Freedom Kitchens

The job is now finished and looks great with stone work and nice cabinets fronts and handles. However, there are so gaps that the old kitchen sealed and concealed, but the new Freedom Kitchen is going to leave gaps under cabinets where the dish washer is and under a cabinet gap which I did not expect. It is a design issue with pedestal style support under cabinets.

I have been referred by friends who have recently done their kitchen with you and they were mostly raving about their proactive and opinionated (in a good way!) designer as well as the site check measure company. I don't share the same experience. I had my consultation at home on the 29th May. While my designer was very friendly, he didn't have any input and retrospectively had incorrectly included the wrong materials and didn't even cover off the inside of the cabinetry. It took 2 business days to get access to the portal to give details about my appliances which I did right away while in parallel I was still waiting for my designer to update a few things which took him 3 days to do. A nice lady called Katrina called me to book in the site check but we couldn't proceed because the final design was missing from the designer. I accepted the paperwork on the 4th June and have since not had my site check. I have asked again on the 9th of June, no response, then on the 11th and then was told on the 15th someone will be in touch with me within 2 business days. That's today and I again finding myself having to follow up. I am worried this is a representation of how the whole renovation process is going to be. I am getting frustrated, it's been almost 3 weeks since my design appointment and you so happily took my deposit. I find it disappointing that I have to follow up all the way. I could have gone with someone else but chose freedom because I thought you would be managing this process. Update: I wrote the above about 2 weeks ago. Have had the site check now and it turns out my designer got more than 50% of my kitchen incorrect including - cabinet height (the major reason for the reno is to maximise space to ceiling instead he included small cabinets and was going to gibrock 30cm to the ceiling!) - Cabinet material/colour - Extra sheliving - extra doors - wrong bin included - no handles included for the dishwasher which needs a special kind The site check guy was great, but it has not been a week since he's come out and I still don't have the paperwork and therefore the cabinets aren't ordered and date for reno is not set. It's been 4 weeks since the design where i was told this whole process would be done the week after. SUPER disappointing.

Freedom Kitchens have resolved all concerns that we had with our kitchen and the service that was provided throughout the process.

Our experience has been horrendous. Firstly they were delayed in installation. Secondly they told us we couldn’t have a gas cooktop and at the very last minute they told us we had to have our stone splash back removed because it violated code - aparantley this was our fault - even though they designed the kitchen. After a week of install our stone cracked because freedom kitchens didn’t design enough support and we’ve been chasing support of this for the last 18 months. I can handle all of the above but the way their staff speak to you when you raise an issue is disgraceful. We escalated our issue to Catherine the “customer service manager” after multiple promises of people calling us back which never happened. I’ve never experienced such lack of customer service in my life.

Delayed our build, messed up our order 4 times, "forgot to quote" certain parts of the job so they could ask for more money and [name redacted] the supervisor was the ring leader for all of it and refused to take responsibility. We were given specific products to buy, and then told they weren't correct and we couldn't get a refund. AVOID AVOID AVOID!!!!

We have renovated the whole house (replacing walls, floors, every window and door) and kitchen installation so far has been the most stressful process. It's been over a month since the installation date of our $15000 kitchen that we paid in full for, and it's still half finished and not functional at all! They stuffed up every step of the process (except for selling us the kitchen) - measuring, production, installation, even door handles. As a result the cabinets under the sink, around the fridge, around range hood and our dishwasher - all had to be reproduced because they didn't fit. Their installer managed to damage our beautiful new floors as well with a big dint by dropping a cabinet. No communication from Freedom as to when the kitchen will be ready. According to them they are producing new panels for us, but they don't know the dates of their own production and nobody wants to take responsibility. This information we have to get every week ourselves by calling their customer service. Feeling desperate and absolutely hopeless... We're bleeding money on take aways, other trades and fixing their stuff ups (sink and damaged floors)... Please save your nerves and money. Don't ever go with Freedom, they're only effective at getting money out of you.

I do not recommend anyone to do business with Freedom Kitchens. Their service was appalling and when issues arised they were terrible in getting back to us. Freedom Kitchen recommended a builder to install our kitchen and he was nothing short of disgraceful and did considerable damage to our kitchen area. When trying to have someone from Freedom Kitchens to call us back in relation to the issues from their recommended builder they ceased all communication. We have never signed off on the paperwork stating that the job was satisfactory. My suggestion is to go elsewhere for your kitchens.

My recent experience with Freedom Kitchens can only be described as amazing. I would definitely use Freedom Kitchens again and highly recommend them. The quality & price was great. From our first contact with their showroom in Moorabbin to the designer, measure & installment - every person we dealt with was professional & listened to our needs & answered any questions. We love our kitchen! The quality is & design are 100% what we hoped for. Everything went to plan. Installation dates of kitchen & bench tops were spot on. Very happy customers. Helen Curry Sandringham

We could not be happier with our Freedom kitchen. Their processes, design consultations and continuous customer service throughout the renovation of our kitchen was exceptional. Our initial consultation with our designer gave us 3 different layout options for our kitchen. We paid our deposit in advance and then the ball was in our court to kickstart the actual process when we were ready. When we decided to knock down a wall this was not an issue for our design consultant. He provided updated layout options and reconfigured the kitchen to ensure we were still within our original budget. Freedom's communication with us throughout the process was faultless and even when we changed the date for delivery of our kitchen (twice!) this was not an issue. The end result was a beautiful traditional style galley kitchen with white matte shaker doors.

From the very start when the designer came out it was so easy to make a decision. I had an idea of what I wanted and to have someone that is experienced to help me make the right decision was important...The quotation was finalised in the one appointment and from there on everything feel into place from the beginning to the final installation completed. Love my laundry.....

We couldn't be happier with our new kitchen, infact id go as far as to say that I could hug it everyday!!!! from the very first consultation in store to dealing with their recommended tradespeople the whole project was faultless. We were extremely impressed with how quickly the old kitchen was dismantled and removed and how quickly the new one was coordinated and finished. The builder in charge was incredible and his coordination of all the other trades was seamless and happened as was quoted, which as we know from other projects taken on ,is not always the case!! We love all our freedom products and are extremely happy with how they all look together. We wouldn't hesitate to recommend them to people thinking of redoing their kitchen spaces. Amazing quality and customer service for excellent prices. Thank you !!!!

Our experience with Freedom Kitchens was at most times very satisfactory. The display and showroom were effective although there were a couple of options that we could not see at the time but this was of minor consequence. The design, costing and subsequent sale process was very clear in its explanation, the computer delivered design was excellent and at all times we were well aware of what we were ordering and what it would look like. The designer/sales consultant was confident in making his designs and explaining what he was trying to achieve and accommodating with our requirements. A subsequent about face and redesign was instigated without any difficulties. Communication with Freedom via a dedicated conduit was at times a little clumsy but it always kept us in the know or allowed us to ask and get answers to questions. The preparation and schedule of installation was followed according to plan. The facilitator of the removal of our old kitchen and the installation of the new was brilliant and engaging, and oversaw the tradesmen (electrician, plumber and fitter) with authority and competence. The attention to care with our property and general workmanship and the clean-up at the end of the day exceeded our expectations. I would like to say we had the same results with the installation of the stone bench top but this was sadly lacking. The company recommended by Freedom were unpleasant to deal with and a complete contrast to the earlier experience. With intervention by Freedom we did finally get the job done. We were able to appoint our own installer of the glass splash back and avoided further contact with the stone/glass supplier. Today we walk into our new kitchen and look at it as a job well done; in which the work-flow is effective and the aesthetics are great.