JD Lighting

We told JD lighting that we were having home Automation lightning and we were sold Martec downlighting. No mention of any issues it compatibility concerns. We were met with constant flickering and pulsing from day one, it took us months and months and many $$$ to find the issue. We tried Energex to see if it was an external issue, then we tried a different electrician who said our wiring was fine but to try Atom brand as Martec was a cheap light with a poor led driver. We fitted and tested an Atom light and it was great and fixed the issue. We contracted JD lighting to asks them to swap them over in the 3 year warranty, there customer service is very slow, but was told they work fine and wouldn’t be considered warranty and should have considered a different brand and AV guys should have known that. If A light is dimmable then it should dim right? Apparently not, it has to be compatible as well so apparently you also have to make sure you double check with the “kid” that’s selling you the lights that he knows what your on about and it’s needs We went ahead and bought the Martec because they said they were dimmable. We have evidence on emails that JD lighting was told they were for home automation and now our only option that jD lighting can come up with is that we buy the Atom lights from them at trade price. We are now stuck with 70 Martec down lights. This is extremely disappointing to say they wouldn’t do anything to help out Under the warranty. I wouldn’t ever buy any Martec product again nor would I consider JD lighting again after this interaction We spent $5000 there so to me this very poor customer service from them and I could only hope nothing else goes wrong if this is the walk we hit to try and claim a problem.

I purchased 3 x concrete pendants on the 19/5/2017 and ordered them to be delivered to my house in Ipswich region. I was advised that they would arrange this and will order them from the warehouse literally 5 minutes away from the store. Well I tried calling every week as they did not call me or email me any information regarding my order after taking $420.00 of my money. I tried calling last night only to be advised by the staff who took the call he could not see any information in the system. Today 16/6/2017 went to the store to request my money to be refunded as they are supplying me the product and I am very upset with the lack of service. Only to be advised they have some pendants now in stock in the store though they just never bothered to ship them to me. I was super disappointment and upset and asked them to return me the money I paid. Total again $420.00 they advised as they now have them in store they are going to charge me a 25 % cancellation fee and only refunded $315.00. The have stolen from me $105.00. This company will put you out of pocket for the lack of service they provide.

Was very happy with the service and pricing with JD Lighting. The range was excellent and no problem sourcing what might be needed.