Integra Windows

Im building a new home and when I had the opportunity to choose uPVC (thermally broken) windows I went out and got quotes from just about every uPVC supplier in Sydney and some in other states. Integra came out slightly cheaper than others so I researched them further to find out if there was any reason why I shouldnt use them which I couldnt find. They had a good name and when speaking to them they were great. Im a very detailed person and Margo was incredibly patient with me going through different configurations and glazing options as I wanted to find out what combination gave the best value. No other window company really considered doing this and considering I had 50 windows and doors this was important to get right. This was incredibly helpful and the advice I received was very insightful. I visited the showroom and the quality of the products looked good so I went ahead and sent their quote for Deceuninck windows/doors to my builder so we could use them for my build. Fast forward a few months and my windows were finally ordered and delivered in September. When I received my quote I didnt know that I needed reveals, rubber flaps and the sill to be included so the price went up for this. The reveals were requested by my builder and I wasnt involved in signing it off. Unfortunately the size of the windows were reduced by the size of the reveals which most other suppliers would add them to the window size for new builds. I have a lot of narrow windows like some which are 370mm so reducing it by 36mm is significant. My builder didnt pick this up and signed off on it so it was an unfortunate circumstance where the blame could have been split between both sides but ultimately what was signed off was delivered. Considering I had spent over a year researching windows, getting quotes from other parties and being charged a hefty amount from my builder on top of the quote, I was very upset with the situation. Integra went above and beyond to help resolve the issue. After working on a resolution with my builder, they ended up remaking the windows at a fraction of the cost to the builder. The owner Kathrin communicated with me on the issue and she was very helpful. They also normally deliver the unassembled lift and slide doors which myself nor the builder was aware of and the carpenters werent in a position to put them together. Integra ended up assembling them and loading them into the delivery van. As the doors weigh between 200kg and 300kg we had to crane these in which at least was done on the same day that the bricks had to be as well. The windows will be glazed in the coming months and Im looking forward to seeing them installed and living with the comfort of them.

What you see is not what you get! After checking out their website and taking the time to visit their showroom in Alexandria we ordered non-locking tilt and turn windows to replace all our current windows. Sales process went well, manufacturing updates were timely and delivery was spot on. However, when we inspected the windows, we realised that the mechanical opening of the windows was not as per their website and showroom windows. The handle opening sequence is different. When we brought this to their attention we were told that there is nothing wrong. First we were told that because we have locking handles, the opening sequence is correct - when we told them that we ordered non-locking they changed their argument to tell us that the handle sequence we wanted (as advertised on their website and showroom) hasn't been manufactured for a while now and is no longer available. However when we got our lawyer to send them a formal letter, we were told that the handle sequence could be changed to the one we originally wanted but it would cost us another $10k. Very disappointed about the way they handle customer complaints.