My wife and I engaged Little Constructions with a budget, that did not change, a written brief, that included some must haves, which were confirmed verbally with Little and a concept, which was not mandatory.
Prior to signing Little presented a plan based on the concept but it was not in scope of brief as it was too big.
When Little stated they could meet our needs we signed up and paid a deposit.
The planning stage then started and we informed Little that they did not have to follow the concept and could start afresh.
Knowing our brief and budget Little presented a smaller version of the original plan they had done and we decided to proceed with this, inc some minor modifications, to the initial costing stage.
This is where the wheels begin to fall off. I asked what were the standard inclusions. They said they do not have any, despite there being some on their website, and said they cater to the customers wants and needs.
So finally the initial costing was delivered. The must haves, inc the most important feature and main reason we chose Little, being the raft slab, was missing. Multiple items which were left on the design, were missing from the costing. The design too, had been modified, and with no consultation. The costing missing many features came in right at the top end of our budget. If the raft slab had of been included as requested and directed, it would have exceeded the budget.
And our budget for a 30-35 sq home was 750k. Yet we were delivered a costing on a shell, missing many features.
We communicated our disappointment via email to Little and then response was take more items out of the house.
My feedback to Little is to be honest, if you can't deliver, let the customers know, if you know you couldn't deliver, don't mislead us.
Little should have said the costing for what you wanted comes out higher. Let's see if one, we can revisit budget, or two start afresh. A different design.
But too hard. In fact Little made little effort to solve the issue.
Our experience was poor with Little Constructions. We were honest, transparent, excited and keen to build our dream home, but clearly not with Little.
We have now gone to another local builder. One which had told us, been upfront and honest, that they could not build what we wanted with our 750k budget. But our heart told us, we should build with them, and we increased our budget, to do so.
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