Bifold Doors Services in Pike Creek Valley, DE

“I believe that this company might be an internet scam. Almost four months ago I gave them a 1/2 down payment to manufacture doors for me. They are now one month late delivering them and are not responding at all to my requests for information. Since writing the above review, I have received my doors. So, Kestrel is NOT an internet scam. The good news is that the doors are absolutely beautiful, perfectly engineered, and of the highest quality. The parts are solid and to spec. They exceeded my expectations by a long shot. The bad news is that my 3 month work order took 5 months to fill and, until the sales manager contacted me directly (because I became a publicly disgruntled customer by posting the first two sentences of this review), communications with the company were incomplete, terse, and unsatisfactory. I felt that I was being treated like an idiot until Jim, the sales manager, took over communications with me. The delays required that I reschedule my construction work three times. If you can find someone in the company to keep you up-to-date, answer your questions clearly, and treat you professionally, the quality of the work makes dealing with the scheduling problems worth it.”