By Dezign Pty
North Shore Business Awards 2015 Auburn Local Business Awards 2014, 2013, 2012, 2011, 2010, 2009 Business of the Year - Auburn Local Business Awards 2011 Australian Independent Retailer of the Year - ARA - 2011 Home & Garden Improvement - Australian Business Champions Awards - 2010
Thank you for taking the time to provide your feedback on your experience with By Dezign. I would just like to clarify that By Dezign has a policy of holding goods for up to 3 months after the purchase date without any storage charges, which is above standard within our industry.
In the case of your order, we agreed to a 20 week lead time without any applicable storage charges, which was beyond our usual policy. However, as the goods were then held for approximately 40 weeks, we reminded you that storage fees would be applicable if the goods were held any longer. Whilst the storage fees could have reached $1800, we reached an agreement that as a goodwill gesture we would only charge you $100 in this instance.
We make all efforts to accommodate customers requirements with regards to lead time & would urge our customers to discuss this with us prior to purchase.