It is illegal for a business to engage in misleading or deceptive conduct.
Despite being advised against, I contracted this service based on low quote and 100% bond back guarantee. I discussed the concerns with the staff and accepted their assurances in good faith.
The day agreed upon for the cleaning service, I received multiple calls advising changes of time for service. Whilst initially I was quite accepting and understanding of changes, when a 'manager' contacted me after 5pm to advise that the service could not be provided on scheduled day, I was understandably a little irate, as my final inspection was to occur the following day.
After a somewhat heated discussion, arrangements were made for the service to be provided the following day, first thing in the morning.
This morning the cleaners arrived and seemed to be grossly uninformed re: what the service entailed and felt that it had been severely under quoted - they said it was going to cost double.
After a degree of research by my partner and I, it would appear that they have a history of grossly under quoting jobs then demanding more afterwards, undercutting legitimate cleaning businesses.
The subcontractors convinced me at first that they were also victims of the company, claiming no affiliation - this is rubbish, they are part of the scam
Furthermore, I was shocked to find reviews describing a series of events that quite accurately mirrored my own experience. I think it is fair to say that this did not inspire faith.
This was a few months ago. I blocked my card and told them they wouldn't be paid until I got the bond back as promised. They said without full payment they wouldn't rectify - I had to finish the clean. They didn't touch the blinds or oven.
They and their affiliates mislead, deceive and contravene legal good faith requirements at every step.
They took money from my card without permission and without supplying the service they were contacted for - this is not legal
They attempted to withdraw the guarantee that formed the basis of my hiring you in the first place - this is not legal
Price change on the day of service (day after the actual scheduled service) - this is not legal
Repeatedly calling to re-confirm all the details, then on the day of the scheduled clean, repeatedly contacted me to change the details, telling me the same story, word for word, that is quoted in other negative reviews – this is not legal
The law states “unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised.”
The standard form contracts they offer are considered “Unfair Contract” therefore are void. This company and its affiliates lack transparency and assume an imaginary right to unilaterally vary their contracts - this is not legal
