Fireplace Installers & Retailers in Bellevue, WA

“Update: The owners of the company both called me and took time to understand the problems, both with the fireplace and with communication. One owner and a sales person came to our home and helped diagnose the problem and even got it going for a few days with the battery pack. The service tech and electricians came out about a week later and found the problem was apparently a faulty receptacle installed with the insert, they replaced that and now it works fine. It has added a lot of warmth to our home and is very attractive. In spite of the bumpy start I now feel that they did work to resolve the problem to my total satisfaction. I have never posted a negative review before, but unfortunately I have to say my experiences have been mixed with this company and the products they sell. The initial experience was okay - the showroom sales person knew the products well and was able to discuss them with me knowledgeably. Then it turned out our fireplace did not measure large enough for the inserts I was considering, and we were told we had to accept a smaller insert - fine, we accepted their expertise even though it was not explained to us in full why this was so. The installation was great - the crew was knowledgeable, clean and meticulous. However, 5 days after we had our new Heat-n-Glo Supreme 130-C installed, it failed! It will no longer light. I called the service folks at Fireside Home Solutions and was told they could not get out earlier than the next week to fix it, and they had re-arranged their schedule to try to make that happen for me, in spite of the fact that I could not be home on the day they had arranged. They would not fix it earlier, and part of the reason, I was told, was that they needed to do a 3-day confirmation call - I was told this _on the phone_, while talking to someone who could confirm the appointment! I just spent $3500 on an insert that _does not work_, and I would caution anyone about buying this insert and dealing with this company - be sure you understand how their service plan works before hoping to enjoy your new gas fireplace!”

“Love the custom BBQ island. Ryan Totten is amazing sales agent to work with. I highly recommend working with Rich’s!”

“I was the overall project manager and Director of Engineering for a large road reconstruction project in View Royal, BC, Canada. I had the pleasure of working with Andreas and Naomi in 2010/2011 as they created a wonderful rock mural on a large retaining wall at the side of the main road project. I was immensely impressed with the ability of such a talented artist as Andreas to work within a noisy construction site while keeping his focus and producing such a fantastic work of art. All of the construction workers and the general public were able to see this wonderful creation take form, and Andreas was very engaging with the passers-by that wanted to "meet the artist". Andreas and Naomi completed their part of the project on time and within budget. The rock mural is unquestionably the best public art that has ever been created in the Victoria area. Pictures of this wonderful mural can be viewed at: https://www.ancientartofstone.com/our-portfolio/murals-and-walls/ I highly recommend this amazing artist.”

“Always top notch across all their product lines. Delivery is on point and their customer service is wicked stellar. They are #1 in the business of stoves, inserts and fireplaces.”

“Don arrived a little early which is a good thing. He was professional and courtious.Don finished the installation within the predetermined time, that was nice too. I am pleased Lowes uses Cressy Door Company.”

“Ara was recommended through our designer. He custom built our fireplaces, kitchen hood and custom made all the limestone trim around my home. Ara was very knowledgable and guided me through the process. Great artistic ability and a pleasure to work with. His team wss very professional and met the timelines. The end results are beautiful.”

“Urban Restoration has been working with Mike Potter and Fireside Home Solutions since 2012. Every project Fireside Home Solutions has helped us complete has gone off without a hitch. Mike does a great job at gathering all of the information he needs to complete a job and responds quickly with a more than adequate quote. Best of all, Fireside Home Solutions have an incredible selection of fireplaces and garage doors to choose from that will fit with any style of home. We highly recommend working with Mike Potter and Fireside Home Solutions.”

“We have just purchased a set of patio furniture at Rich’s for the Home. Sheryl was our sales and design consultant. We were very impressed by her terrific customer service. From the time we entered the store Sheryl helped us every step of the way with patience and a designer’s knowledge. She totally went beyond what one would find in almost any retail stores. We look forward to buying additional outdoor ware in the future.”

“Great product. Our customers love the electric fireplace we have wired from this store. The AmantII is a customer favorite in custom homes and wall great design.”

“I hired this company to rebuild the top of my central chimney, as well as repair/perform maintenance on am exterior wall fireplace. They were so professional, and were the only company to actually go onto my roof to examine the leaking chimney during their estimate! They charged me the same amount of money for my two chimney jobs as the other companies were going to charge for one, and were so great about explaining what they were doing, and how I can prolong the life of my chimneys!”