Window Installation Services in Blue Mountains Municipality, New South Wales

“I cannot rate this company high enough. Always professional and delivered a great product on time. A big thank you to George who always answered my calls and nothing was ever a problem.”

“We are rebuilding our home after losing it in the 2013 bushfires, its been slow but part of the healing process has been engaging great trades people and replacing beautiful memories with beautiful new architectural delights. Against the Grain were engaged to build me a set of french doors. They worked from a photo and the final result was exactly what I wanted, I love them. Workmanship is excellent and from start to finish the communication with them was also.”

“Im building a new home and when I had the opportunity to choose uPVC (thermally broken) windows I went out and got quotes from just about every uPVC supplier in Sydney and some in other states. Integra came out slightly cheaper than others so I researched them further to find out if there was any reason why I shouldnt use them which I couldnt find. They had a good name and when speaking to them they were great. Im a very detailed person and Margo was incredibly patient with me going through different configurations and glazing options as I wanted to find out what combination gave the best value. No other window company really considered doing this and considering I had 50 windows and doors this was important to get right. This was incredibly helpful and the advice I received was very insightful. I visited the showroom and the quality of the products looked good so I went ahead and sent their quote for Deceuninck windows/doors to my builder so we could use them for my build. Fast forward a few months and my windows were finally ordered and delivered in September. When I received my quote I didnt know that I needed reveals, rubber flaps and the sill to be included so the price went up for this. The reveals were requested by my builder and I wasnt involved in signing it off. Unfortunately the size of the windows were reduced by the size of the reveals which most other suppliers would add them to the window size for new builds. I have a lot of narrow windows like some which are 370mm so reducing it by 36mm is significant. My builder didnt pick this up and signed off on it so it was an unfortunate circumstance where the blame could have been split between both sides but ultimately what was signed off was delivered. Considering I had spent over a year researching windows, getting quotes from other parties and being charged a hefty amount from my builder on top of the quote, I was very upset with the situation. Integra went above and beyond to help resolve the issue. After working on a resolution with my builder, they ended up remaking the windows at a fraction of the cost to the builder. The owner Kathrin communicated with me on the issue and she was very helpful. They also normally deliver the unassembled lift and slide doors which myself nor the builder was aware of and the carpenters werent in a position to put them together. Integra ended up assembling them and loading them into the delivery van. As the doors weigh between 200kg and 300kg we had to crane these in which at least was done on the same day that the bricks had to be as well. The windows will be glazed in the coming months and Im looking forward to seeing them installed and living with the comfort of them.”