Excellent article that parallels many of the same issues faced by professionals in other trades and related or aligned industries. 1. On the subject of Budget. There seems to be an almost universal reticence on the part of potential clients to withhold information on their budgetary constraints. In my many years of experience in business within my own industry, I have yet to find, or even hear of a story, of a reputable provider who has intentionally 'padded-out' a quotation to meet the limits of a budget disclosed by the client. Obviously, trust is the issue here, and I suppose understandable. However, you can build confidence in your selection of providers by checking carefully their credentials and, preferably customer testimonials/recommendations if they are available to you. With a 'known' budget limit a provider can design a solution that provides the best value for money. The correct trade-offs can be made over elements that make up your eventual quotation in a way that does not compromise the overall quality of the solution you are presented. You may not be able to incorporate all elements of your 'wish list' but you give the provider/supplier the opportunity to work with you in arriving at a quality solution that doesn't skimp on the important, and often required, elements of your solution design. From the supplier/providers point of view the amount of time and effort providing you with a solution quotation that provides optimal value can be vastly minimised. - I don't know how many times I have provided quotations to potential clients who are unable or reticent in disclosing their budget, only for them to fall over, when the quoted price is way beyond the amount they are willing or able to spend. When this happens, it leaves a rather bad taste in the mouths of all parties; with the provider/supplier now perceived as 'over the top' with their pricing, and the provider having to 'rework,' (if lucky enough to be given the opportunity to do so), the quotation in light of the 'now disclosed' budgetary constraints. Of course, often as not the potential client moves on to another provider/supplier, educated and informed by the first provider and is able to direct the second provider with a revised specification (and associated design decisions) courtesy of their interactions with the first provider who will ever be thought off as 'over the top.' I can only emphasise the point, that providing an indication of your budgetary range or limits, is so very important and may well save you from missing out on the benefit of working with a reputable supplier/provider.- Instead, you may be left with a provider that has made an easy sale having being given a shopping list or manifest of the required solution components, with the hard work and expertise required to define the solution, already completed and provided by the client. 2. On the subject of quotation detail, I have always provided a complete quotation breakdown so that the customer can clearly see what is included and what is not. In my business branding is as important as feature lists and component specifications, as the information detailed in the quotation should speak of the calibre, quality and functionality of the solution you have been quoted on. For a supplier/provider. this can sometimes be a two-edged sword, as it provides an easy pick-list for the next supplier/provider, who once again may simply counter-quote the solution and undercut pricing on the same components that make up the first provider's quotation. Alternatively, cheaper, often inferior elements of the solution may be substituted, in order to provide a clear price advantage, which 'sad to say' at least 50% of the population will opt for (imho); with claims of superior quality, reputation and after sales, warranty and service benefits, sacrificed by clients who value price over just about anything else. Of course, in many cases these are not the clients we are targeting with our own business, but that does not prevent a lot of time, effort and expertise being wasted; and in a lot of cases, as already described, expertise that is simply given away to a usually, lower-tier player in our market. 3 On the subject of Project vs Custom. I will not repeat the excellent points made in both the article and some of the comments above. In my own business we only manufacture custom product (Drapery). One point I will make is that reputable suppliers/providers in any market have usually been in business for a considerable time (30+ years in my case). If you produce crap, you do don't tend to survive in business over the long haul. Reputable providers/suppliers have built quality long-term relationships with the providers in their supply-chain, and often as not it is word-of-mouth recommendation that provides much of your custom. Word-of-mouth recommendations are typically the product of an 'impressed' and 'happy' customer. You will pay more, but with the reputation of the provider/supplier on the line each an every day, there is little scope for 'finger pointing' when we the supplier gets it wrong, or if a problems or issues are experienced post sale. - We have far more on the line, and as a result, do very much 'give a damn' as do our delivery partners with whom we work, to ensure that no chinks develop in our collective 'reputational armour' and that you receive the premium value you paid for.

Thank you everyone, your thoughtful advice was very welcome. I'm attaching a photo as its all finished. I selected Olive Reserve for the splash back and painted the wall above it the same colour. As its a big room with lots of light and a large window it doesn't dominate. The glass is so easy to keep clean and I love the way it reflects the garden and light. Have to say though some people are stunned into silence when they see it, but as the cupboards and bench tops are quite bland I knew something bright was needed

bigreader I'm okie..thanks for caring ..just need time to readjust kind of walked out on my job..so looking for stuff to fill in my time ..I hate being bored and sitting sround fiddling my thumb been looking for courses to do and taking my camera out.. these I took yesterday in Warrandyte..

Daryl, I for one, have been following this thread with great interest since your comment and am very sorry to hear the problems you have had. I had never heard of any of this, but with the dramatically increasing incidences of asthma, mental illness and depression, attention deficit and behavioural problems with children especially, autism - the list goes on - I often stop to wonder why, I know when I was young half of these issues didn't seemed to exist, yet did they and and no one knew about them, or is this because there are more people in the world now or is it all a part of modern living and why? Pollution has been blamed for many things but it seems as fast as we clean up one form of pollution we start another such as this. Technology is advancing at a crazy pace and the younger generation are eager for more and more but is anyone really stopping to investigate health issues or are we just becoming obsessed not just with the profits to be had from it, but also to free ourselves from everyday drudgery and live a Jetsons life style. We all want more free time, but what are we doing with it? In many cases working longer hours to pay for it !! It seems we are too obsessed with "improving" our lives to stop and question any consequences. For we seniors, this is not doing us any favours, we were not raised with this, it is a whole new way of life for us and the faster technology advances, the faster we are being left behind floundering in the mess. No one stops to think that women especially in my age group were forced to resign from work when we married or had children, there was no place for us in the workforce, our place was at home, cleaning and maintaining it, ensuring our menfolk were well fed and dressed and our children were properly raised. For many women, they lost workplace skills, but the male ego was also dinted if wives went back to work, men were expected to be the providers. Unless you have lived through this period you really would have no comprehension of just how much attitudes and opportunities have changed particularly in the second half of last century, I think we have lived through some of the greatest changes ever but sadly not everyone is given the opportunity to embrace them. There are many, many people in society today, in their 60s, 70s and 80s who just don't have a clue about technology, they never had the opportunity to use it or learn about it in their younger years, but now it is just an assumption that "everyone" knows, so many seniors are really falling through the cracks, they are missing out on many benefits and are totally vulnerable to scammers. The point I make here now is that trying to follow this discussion, I realise even more what a whole new language technology seems to have introduced and how much further seniors are being left behind. I had to look up what a "dect" phone was - never heard that word used before, so many other words and terms have me floundering too, half of Ian's learned comments might as well have been written in Swahili, just where do you go to learn all this? As a senior though, (and I have many friends agree) I have a lifetime of learning stored in my grey matter, it is full and it is tired, how much more does it have to learn, how much do I really want to learn - quite frankly as little as possible, I'm over it all now. I very much agree with Pottsy's comment of putting a tin foil cap on my head, if that makes everything go away I'm more than happy. However these health issues now are definitely a great cause for concern, not just for me but I think of my grandchildren, how reliant they are on technology now, they were raised and are being raised with nothing else, what is in the future for them? I had to have my modem changed to a Smart modem recently because the original one kept failing and unfortunately I have to rely in the internet now to stay in touch with family. I also rely on regular Nanna Naps to get through the day, is this just an age thing or is it the wifi?? How will we ever know these things - obviously Daryl, your symptoms were severe enough to identify this but for someone only mildly affected ??? It is like back in the early days of mobile phones and people developing brain cancer, there were thoughts this could happen, but it wasn't like suddenly millions of people developed brain cancer and it could never be proven that people who did would not have developed it anyway. We still don't know why people get many forms of cancer, but I can understand the skepticism and cynicism - how much slower would technology advance if we really took time out to more thoroughly investigage health risks. It is great that you have identified this issue for us Daryl, but realistically where do we go from here? It is a bit like closing the gate after the horse has bolted and trying to fight telco's .............yeah!! .