Apart from the graceful chicks themselves, the chandelier is quite the touch! I wonder if any of them perch up there when they're feeling a little cocky?

Printed photos, in albums or out of them have the tactile quality of "real" irrespective of when they were taken, yesterday or yesteryear. I don't think we will lose that for a few generations yet, if ever. Real (as opposed to 'virtual') albums can be made very specific and/or personalised as opposed to searching a computer, phone or tablet for a folder that has probably everything you shot on a given occasion - searching, searching, searching... Have you ever watched someone searching a computer and trying to make their logic fit their perception of what they are looking for? A real album has a cover, often titled or at least distinctive from others and making that cover or making it distinctive becomes part of its charm. Older photos you may have scanned have their own unique built-in colour too so (e.g. old film) that can bring some retro charm into the exercise, a patina that often relates to time and place - digital files are anonymous until opened, so it's printed for me, unless you are able to find a good digital photo frame. The first image could be something you create as a virtual album cover, a nice little challenge.

Hi Adriana, your room is very nice (love your rug and coffee table). My only suggestion is that it does feels as though the room is overcrowded with too much of the SAME furniture ie. the grey, tufted pieces. Changing out your 2-seater for something in leather would really warm the space and add interest (I'd choose a brown tone to blend with your lovely buffet there) - I would also perhaps recover the ottoman in a different fabric, something you love that adds a touch more colour and your unique personality to the space. As you said you enjoy interior styling, and your flair for it shows already, I'm sure you can create a stunning room with just a few changes. Love to see pics of the final result!!

Escalate to manager and make appointment to resolve face to face. Stay nice. You can apply to VCAT to determine, but that may not be quicker given their backlog.