@Karen Hodge, I hear you!! Sometimes I think the estate agent should carry quite a bit of the blame actually. If they do their job correctly like you see in the adds on TV, they should bring these discrepancies to the attention of the sellers, stand on their morals and say if you can't get it better than this, then you'll have to find someone else to sell your home!! I know you can't make everybody "house proud" but the saying "do unto others" springs to mind. I bet if these same people bought a house not up to scratch, "a current affair" would hear about it but they don't think it wrong to simply walk out on a house that isn't being left nicely for the next family!! I have some friends that recently sold a house in Essendon, Melb and whilst the buyers were back and forth selling their own home, my friends kept watering the plants and even did things like painted out the wardrobes because of the scuff marks made over time!! They cleaned the entire two storey house from top to bottom and finished by mopping the floors as they were exiting. The buyers were so taken by the entire home, they bought it with almost all the furniture that my friends had in it!!

Excellent article that parallels many of the same issues faced by professionals in other trades and related or aligned industries. 1. On the subject of Budget. There seems to be an almost universal reticence on the part of potential clients to withhold information on their budgetary constraints. In my many years of experience in business within my own industry, I have yet to find, or even hear of a story, of a reputable provider who has intentionally 'padded-out' a quotation to meet the limits of a budget disclosed by the client. Obviously, trust is the issue here, and I suppose understandable. However, you can build confidence in your selection of providers by checking carefully their credentials and, preferably customer testimonials/recommendations if they are available to you. With a 'known' budget limit a provider can design a solution that provides the best value for money. The correct trade-offs can be made over elements that make up your eventual quotation in a way that does not compromise the overall quality of the solution you are presented. You may not be able to incorporate all elements of your 'wish list' but you give the provider/supplier the opportunity to work with you in arriving at a quality solution that doesn't skimp on the important, and often required, elements of your solution design. From the supplier/providers point of view the amount of time and effort providing you with a solution quotation that provides optimal value can be vastly minimised. - I don't know how many times I have provided quotations to potential clients who are unable or reticent in disclosing their budget, only for them to fall over, when the quoted price is way beyond the amount they are willing or able to spend. When this happens, it leaves a rather bad taste in the mouths of all parties; with the provider/supplier now perceived as 'over the top' with their pricing, and the provider having to 'rework,' (if lucky enough to be given the opportunity to do so), the quotation in light of the 'now disclosed' budgetary constraints. Of course, often as not the potential client moves on to another provider/supplier, educated and informed by the first provider and is able to direct the second provider with a revised specification (and associated design decisions) courtesy of their interactions with the first provider who will ever be thought off as 'over the top.' I can only emphasise the point, that providing an indication of your budgetary range or limits, is so very important and may well save you from missing out on the benefit of working with a reputable supplier/provider.- Instead, you may be left with a provider that has made an easy sale having being given a shopping list or manifest of the required solution components, with the hard work and expertise required to define the solution, already completed and provided by the client. 2. On the subject of quotation detail, I have always provided a complete quotation breakdown so that the customer can clearly see what is included and what is not. In my business branding is as important as feature lists and component specifications, as the information detailed in the quotation should speak of the calibre, quality and functionality of the solution you have been quoted on. For a supplier/provider. this can sometimes be a two-edged sword, as it provides an easy pick-list for the next supplier/provider, who once again may simply counter-quote the solution and undercut pricing on the same components that make up the first provider's quotation. Alternatively, cheaper, often inferior elements of the solution may be substituted, in order to provide a clear price advantage, which 'sad to say' at least 50% of the population will opt for (imho); with claims of superior quality, reputation and after sales, warranty and service benefits, sacrificed by clients who value price over just about anything else. Of course, in many cases these are not the clients we are targeting with our own business, but that does not prevent a lot of time, effort and expertise being wasted; and in a lot of cases, as already described, expertise that is simply given away to a usually, lower-tier player in our market. 3 On the subject of Project vs Custom. I will not repeat the excellent points made in both the article and some of the comments above. In my own business we only manufacture custom product (Drapery). One point I will make is that reputable suppliers/providers in any market have usually been in business for a considerable time (30+ years in my case). If you produce crap, you do don't tend to survive in business over the long haul. Reputable providers/suppliers have built quality long-term relationships with the providers in their supply-chain, and often as not it is word-of-mouth recommendation that provides much of your custom. Word-of-mouth recommendations are typically the product of an 'impressed' and 'happy' customer. You will pay more, but with the reputation of the provider/supplier on the line each an every day, there is little scope for 'finger pointing' when we the supplier gets it wrong, or if a problems or issues are experienced post sale. - We have far more on the line, and as a result, do very much 'give a damn' as do our delivery partners with whom we work, to ensure that no chinks develop in our collective 'reputational armour' and that you receive the premium value you paid for.

I pray I get sick so they don't want to come. (The thought of being around them usually makes me feel ill, and oddly enough I am almost always sick the rare times they want to visit us, lol). Or else I pray there is a conflict in schedules so I/we/they can't be 2 places at once. I don't have a MIL or a FIL, but the other in-laws? They are the reason I screen all phone calls and keep all the doors locked. If I don't? They are prone to just walk into the house!! Case in point--5 minutes ago one of them tried the lock!! They never learn. Despite being educated/told, they try and do what they want. They drive me craaaaazzzzzzyyyy! I don't invite them to anything. I tolerate the rare times I'm stuck with them. I would never pick these people to be my friends. We had another in-law visiting the other day from a distance. I had to sit through a dinner out. Not once did he stop talking long enough to consider the 3 other people at the table!! And nor did he apparently realize I was so bored that I was cleaning out my purse at the booth! Lol. I had already listened to him remark a couple of times that "He's been told a few times that he's arrogant and talks a lot." Hmmmm....and I never said a word, lol. In-laws begone, lol. I won't even go into all the havoc they created before we married and then on the day of our wedding itself!! One of them even created a scene outside the church steps! Crazy nutbars...not much has changed on their end either. On my end? I stopped making any efforts long ago. I don't send Christmas cards or gifts anymore, or birthday stuff, I don't call them on the phone, and I don't initiate anything. I stay out of their way as much as possible. And I've long thought how my spouse is normal and not adopted, lol.

I'd deck the lot. Add some raised planters and some raised built in seating. The seating could lift up for storage. Finish with large pots of herbs or veg. You can do lavender in one raised bed under the washing line, will make the washing smell lovely.